Paul Martin
Peoria,IL
Summary
Tech-savvy Slot Technician possessing in-depth knowledge of gaming machine circuitry, installation procedures, assembly and maintenance. Offering 30 years of experience monitoring and repairing slot machines. Skillful in effectively identifying malfunctions, troubleshooting and adjusting electro-mechanical and electronic equipment to optimize efficiency. Collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously. Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Slot Technician
Lattner Entertainment
04.2019 - Current
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
Slot Performance Manager
Harrah's Northern California
03.2019 - 04.2019
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Enhanced employee engagement through tailored training programs and workshops.
- Streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.
Slot Lead Technician
Gold Rush Gaming
03.2017 - 03.2019
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
Field Service Manager
Universal Gaming Group
10.2013 - 03.2017
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Streamlined field operations for improved efficiency and reduced response times.
- Increased team productivity with effective scheduling and resource allocation.
- Developed comprehensive training programs, ensuring optimal employee performance.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
Slot Lead Technician
Grand River Jackpot LLC
01.2013 - 10.2013
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
Slot Lead Supervisor
Carson City Nugget
05.2012 - 01.2013
- Improved team efficiency by streamlining processes and implementing new workflows.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
Education
High School Diploma -
Del Mar High School
San Jose, CA06.1987
Skills
- Train with Bally, IGT, WMS, Aristocrat, Spielo, Inspired Hyosung, NRT and M3T
- Maintain various gaming licenses in Michigan, California, Oklahoma, Nevada, New Mexico and Illinois
- Proficient with Microsoft applications: Word, Excel, PowerPoint and SQL
- Maintain confidentiality of information
- Maintain clean and valid driving record
- Maintain clean Background
- Hardware Installation
- Machine Maintenance
- Software Configuration
- Hand Tool Expertise
- Service Requests
- Technical Repair
- Preventative Maintenance
- Slot Machine Knowledge
- Customer Service
- Diagnostic Skills
Certification
- Terminal Handler's License, 2/24/2024, Illinois Gaming Board
- Illinois Drivers License, 10/30/2025
Relocation Option
Will relocate with assistance
Minimum Salary Requirement
Negotiable
Timeline
Slot Technician
Lattner Entertainment
04.2019 - Current
Slot Performance Manager
Harrah's Northern California
03.2019 - 04.2019
Slot Lead Technician
Gold Rush Gaming
03.2017 - 03.2019
Field Service Manager
Universal Gaming Group
10.2013 - 03.2017
Slot Lead Technician
Grand River Jackpot LLC
01.2013 - 10.2013
Slot Lead Supervisor
Carson City Nugget
05.2012 - 01.2013
High School Diploma -
Del Mar High School
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