Paul Martin
Waxahachie,TX
Summary
Accomplished leader at Ellis County Music Center, driving operational efficiency and customer satisfaction. Expert in building customer relationships and fostering collaboration across departments to achieve sales growth and streamline business processes. Notable achievements include exceeding sales targets and implementing effective sales training programs. Well-equipped for a successful career in B2B sales.
Overview
5
5
years of professional experience
Work History
Sales Operations Supervisor
Ellis County Music Center
06.2024 - Current
- Spearheaded cross-functional initiatives between the sales operations team and other departments to enhance overall efficiency within the organization.
- Facilitated interdepartmental communication, fostering a collaborative environment that streamlined business operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Sales Operations Coordinator
Ellis County Music Center
12.2021 - 06.2024
- Monitored competitor activities closely, adapting strategies as needed to stay ahead in a competitive landscape.
- Facilitated seamless integration of new sales team members by providing thorough onboarding support.
- Improved customer satisfaction rates by addressing concerns promptly and professionally.
- Managed collections of past due accounts, including communication to accounts and forwarding to Collections Agencies.
Sales Lead
Ellis County Music Center
08.2020 - 12.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Sales Associate
Ellis County Music Center
03.2020 - 08.2020
- Participated actively in company training programs, acquiring valuable knowledge on industry trends and best practices.
- Assisted customers swiftly with order processing and returns handling ensuring smooth transaction completion and satisfaction.
- Boosted customer retention rates by providing personalized follow-up services after sales transactions.
- Established long-term client relationships through exceptional communication skills and rapport-building abilities.
Education
Bachelor of Arts - Music Theory
University of North Texas
Denton, TX05-2019
Skills
- Attention to Detail
- Customer Relationship Building
- Sales Training
- Quote Preparation
- Vendor engagement
- Multitasking and Prioritizing
- Effective Communication
- Customer Service Management
- Superior Work Ethic
- Microsoft Office Suite Proficient
Accomplishments
- Generated about $1,000,000 in sales from quotes to school districts in 2024.
- Completed a $15,000 sale of professional audio equipment to a church.
Ellis County Music Center Employee of the Year (2021)
I was selected for this award in 2021 for my work ethic and professional sales approach as Sales Lead. This led to my promotion to Sales Operations Coordinator.
Languages
German
Elementary
Spanish
Limited Working
Timeline
Sales Operations Supervisor
Ellis County Music Center
06.2024 - Current
Sales Operations Coordinator
Ellis County Music Center
12.2021 - 06.2024
Sales Lead
Ellis County Music Center
08.2020 - 12.2021
Sales Associate
Ellis County Music Center
03.2020 - 08.2020
Bachelor of Arts - Music Theory
University of North Texas
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