Eliseo Angel
Houston,Texas
Summary
Seasoned Sales Operations Supervisor with demonstrated success in streamlining sales processes and implementing operational improvements. Possess strong leadership skills, well-versed in forecasting, budgeting and performance metrics analysis. Demonstrated ability to foster productive relationships with both team members and clients, positively impacting overall productivity and bottom-line profit.
Overview
12
12
years of professional experience
Work History
Sales Operations Supervisor
Nrg Inc.
Houston, Texas
10.2024 - Current
- Review and process invoices with accuracy and efficiency, ensuring timely payments, and compliance with company policies. while assisting with budget tracking and forecast analysis to support financial planning.
- Collaborate with channel managers and vendors to analyze tablet utilization in the field, and strategize inventory repurposing for high-sales areas, with a focus on optimizing performance in the Texas and Canada markets.
- Work closely with property managers to facilitate and process service enrollment requests, investigate enrollment issues, and streamline the onboarding process for a seamless customer experience.
- Provide operational support to sales teams, optimizing workflow, and improving overall efficiency.
Sales & Process Technology Supervisor
Nrg Inc.
Houston, Texas
10.2022 - 10.2024
- Conduct monthly tablet audits to ensure proper utilization in the field, identifying opportunities for optimization, and increased efficiency.
- Serve as the first point of contact for sales agents experiencing technology issues in the field, providing troubleshooting support to minimize downtime.
- Designed and implemented a tablet request portal, streamlining the request and approval process to improve efficiency, and reduce processing time.
- Collaborate with vendors to report and resolve lost or stolen tablet incidents, maintaining accurate inventory records.
- Ensure all field tablets are equipped with the necessary applications and web links to support agents in maximizing sales performance.
- Provide technical support and process improvements to enhance sales operations through effective technology management.
Quality Analyst
NRG
Houston, Texas
03.2013 - 10.2022
- Collaborated with vendors to analyze sales agent complaints and identify trends, providing insights to improve processes and agent performance.
- Prepared and distributed monthly complaint-to-sales ratio reports to upper management, highlighting key areas for improvement.
- Conducted field audits by shadowing sales agents during door-to-door interactions, ensuring adherence to company sales standards and compliance policies.
- Performed weekly secret shopper evaluations at retail locations and kiosks to assess sales techniques, customer interactions, and policy compliance.
- Met with sales teams on a weekly basis to provide coaching, discuss performance, and implement strategies to drive sales growth.
- Developed and managed sales competitions to motivate agents, enhance engagement, and improve overall sales performance.
Education
High School Diploma -
Houston Community College
Houston, TX05-2025
Skills
- Vendor Management
- Data Analysis & Reporting
- Field Coaching & Development
- Sales Performance Enhancement
- Quality Assurance and Process Improvement
- Communication and Interpersonal Skills
- Customer Engagement Knowledge
Accomplishments
- Received recognition from senior management for proactively developing a streamlined process that improved vendor collaboration with NRG, resulting in faster and more efficient hardware request responses.
- Earned recognition for managing the budget with a strong sense of ownership, consistently being mindful of expenditures and ensuring cost-effective decision-making, as though managing the resources of my own company
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Operations Supervisor
Nrg Inc.
10.2024 - Current
Sales & Process Technology Supervisor
Nrg Inc.
10.2022 - 10.2024
Quality Analyst
NRG
03.2013 - 10.2022
High School Diploma -
Houston Community College
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