Paul Martin
Operations & Process Control Specialist
Phoenix,AZ
Summary
Dynamic Operations Specialist with over 15 years of experience in high-volume service and operational environments. Expertise in maintaining process accuracy, identifying workflow inefficiencies, and resolving operational challenges through structured problem-solving methodologies. Proven track record in leading teams, facilitating cross-departmental communication, and ensuring compliance with organizational policies and regulatory standards. Committed to enhancing operational reliability, minimizing recurring issues, and driving efficient system workflows while contributing valuable insights to roles focused on process improvement and operational analysis.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Banking Operations Specialist (Teller)
Wells Fargo
01.2025 - Current
- Execute 100+ daily financial system transactions including deposits, withdrawals, and loan payments while maintaining strict regulatory compliance and balancing accuracy.
- Identify transaction discrepancies and escalate irregularities through internal verification procedures to support fraud prevention and operational integrity.
- Collaborate with bankers and management to streamline communication and improve workflow efficiency during high-volume operational periods.
- Resolve customer account issues by investigating transaction histories and system records to determine root causes and appropriate solutions.
- Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
Operations Team Lead
Intouch
12.2023 - 08.2024
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Managed operational performance of support agents, coaching teams to meet client service metrics and quality benchmarks.
- Trained agents on account lifecycle management including restrictions, closures, fraud identification, dispute handling, and troubleshooting workflows.
Facilities Operations Lead
Marysville School District
11.2016 - 08.2023
- Increased customer satisfaction by promptly addressing concerns related to facility cleanliness or maintenance issues.
- Ensured a safe working environment for all employees by enforcing safety protocols and regulations.
- Partnered with building occupants and administrators to identify operational needs and resolve facility issues proactively.
- Managed inventory systems for cleaning supplies and equipment, forecasting needs and recommending purchases to maintain uninterrupted operations.
Construction Laborer
Tri-County Truss
11.2014 - 11.2016
- Supported construction operations by preparing worksites, organizing materials, and operating equipment to maintain project workflow.
- Developed proficiency with tools, machinery, and installation procedures to support efficient build processes.
- Recommended and helped establish a new operational role that improved workflow coordination and increased overall productivity.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Shift Manager
McDonald's
06.2006 - 11.2014
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Supervised and trained staff on service procedures, operational workflows, and quality expectations.
Education
High School Diploma -
Anacortes High
Anacortes, WANo Degree - Applied Linguistics
Ashford University
San Diego, CA 05.2001 -
Skills
Business process improvement
Operational efficiency
Workflow optimization
Data analysis
Process updates
Root-cause analysis
Teamwork and collaboration
Decision-making
Forecasting skills
Certification
Google IT Support
Timeline
Banking Operations Specialist (Teller)
Wells Fargo
01.2025 - Current
Operations Team Lead
Intouch
12.2023 - 08.2024
Google IT Support
04-2022
Facilities Operations Lead
Marysville School District
11.2016 - 08.2023
Construction Laborer
Tri-County Truss
11.2014 - 11.2016
Shift Manager
McDonald's
06.2006 - 11.2014
No Degree - Applied Linguistics
Ashford University
05.2001 -
High School Diploma -
Anacortes High