VERA CRUZ
Fort Worth
Summary
Adept at leading high-performance teams and implementing policies that enhance efficiency. Strong communicator with expertise in banking software applications, ensuring accuracy and compliance in all transactions.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
14
14
years of professional experience
Work History
Banking Operations Specialist
Charles Schwab
02.2022 - 06.2025
- Built and lead high-performance team focused on achieving wire transfer with Domestic and International wires.
- Implemented policies to improve efficiency and team performance.
- Balance and reconcile transactions to ensure accuracy for successful posting of payment.
- Monitor and report any suspicious or fraudulent.
- Communicate with customers to confirm wire transfer details and resolve any discrepancies or issues..
- Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and banking software applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Property Preservation Specialist
JPMorgan Chase & Co
06.2016 - 02.2022
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Work with vendors to change locks on doors and windows to prevent unauthorized access.
- Change locks on doors and windows to prevent unauthorized access.
- Correspondence w/investor/insurer and multiple area within Chase Default Mortgage that are relied upon to assist in resolving municipal code violation.
- Payment of fines and liens assessed by the City, ensure lien releases are applicable.
HE MB FORECLOSURE SPECIALIST 2
JPMorgan Chase
10.2011 - 12.2016
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Administered property foreclosures, encompassing proper and timely assignation of cases to realtors, foreclosure attorney.
- Identified and researched any discrepancies in financial documents.
Education
High School Diploma -
Western Hills High
05-1980
Skills
- Payment processing
- Business process improvement
- CCW/MBWS system
- Process automation
- Fortrac system
- Inforsource
- Blacknight system
- Lending Portal/MSP
- Sharepoint
- MyQ system
- Team development
Timeline
Banking Operations Specialist
Charles Schwab
02.2022 - 06.2025
Property Preservation Specialist
JPMorgan Chase & Co
06.2016 - 02.2022
HE MB FORECLOSURE SPECIALIST 2
JPMorgan Chase
10.2011 - 12.2016
High School Diploma -
Western Hills High
Personal Information
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