Paul Matthews
McDonough,GA
Summary
Detail-oriented Owner/Operator known for high productivity with expertise in floor stripping, waxing, and buffing. Skilled in operating machinery and enforcing safety protocols. Demonstrates strong time management and teamwork abilities in fast-paced settings, contributing to high-quality outcomes and client satisfaction.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Top Tier Floor Care
3904 N Druid Hills rd , GA
04.2014 - Current
- Managed daily operations of floor care business, ensuring service quality and customer satisfaction.
- Trained and supervised staff in floor cleaning techniques and equipment usage.
- Developed schedules for team members to optimize workflow and service delivery.
- Engaged with customers to address concerns and build lasting relationships.
- Negotiated contracts with clients for products or services rendered by the company.
Technical Support Representative
TurboTax
4070 Butler Springs Dr, GA
08.2012 - 12.2014
- Provided technical assistance for TurboTax software to resolve customer inquiries.
- Guided users through tax filing processes and troubleshooting steps effectively.
- Utilized internal systems to document customer interactions and technical issues promptly.
Education
Gwinnett Technical College
Lawrenceville, GASkills
- Floor cleaning techniques
- Cleaning and sanitation
- Flooring maintenance
- Floor stripping
- Floor buffing
- Operations oversight
- Management
- Team management
- Customer engagement
- Contract negotiation
- Training and development
- Operational management
Timeline
Owner/Operator
Top Tier Floor Care
04.2014 - Current
Technical Support Representative
TurboTax
08.2012 - 12.2014
Gwinnett Technical College