Paul Mcilhatton
Merrick,NY
Summary
Dynamic professional with extensive experience in automotive detailing and customer service at Mervyn Stewart Skoda Mg. Proven ability to enhance vehicle aesthetics while ensuring safety and quality standards. Skilled in team collaboration and problem-solving, consistently achieving high customer satisfaction through effective communication and meticulous attention to detail. Can work on tasks with team members or alone to complete tasks and enjoy building relationships with new and existing vendors and customers
Overview
7
7
years of professional experience
Work History
Car Detailer
Mervyn Stewart Skoda Mg
Belfast
09.2024 - 01.2026
- Conducted thorough cleaning and detailing of vehicles to enhance visual appeal and maintain quality standards.
- Utilized specialized tools and equipment for efficient interior and exterior vehicle maintenance.
- Implemented best practices for safe handling of cleaning chemicals and materials to ensure workplace safety.
- Assisted in training new team members on detailing techniques and equipment usage for consistent results.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Body Shop Assistant Manager
Car Star Celebrity Collision
Lynbrook, NY
03.2022 - 03.2024
- Assisted in managing daily operations of body shop, ensuring efficient workflow and customer satisfaction.
- Coordinated repair estimates and communicated with insurance adjusters to facilitate claims processing.
- Monitored inventory levels and ordered supplies to maintain optimal stock for repair processes.
- Analyzed customer feedback to identify trends and drive initiatives for enhancing service quality and client retention.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Parts Manager
Car Star Celebrity Chase Collision
Lynbrook
03.2022 - 03.2024
- Managed inventory levels to ensure timely availability of parts for repair operations.
- Supervised daily operations of parts department, optimizing workflows and improving efficiency.
- Collaborated with technicians to identify parts needs, ensuring seamless repair processes.
- Established relationships with vendors to negotiate pricing and improve supply chain reliability.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Crew Foreman/driver
New Alternative Landscaping
Lynbrook, NY
08.2018 - 03.2022
- Supervised daily landscaping operations to ensure quality and efficiency across multiple crew teams.
- Trained new crew members in safety protocols and operational procedures, enhancing team performance.
- Coordinated project schedules and resource allocation to meet client deadlines effectively.
- Implemented quality control measures to uphold landscaping standards and customer satisfaction.
Education
High School Diploma -
Christian Brothers School
Belfast Northern IrelandSkills
Customer service
Automotive detailing
Interior and exterior cleaning
Work planning
Physical stamina
Team collaboration
Mechanical aptitude
Relationship building
Problem-solving
Multitasking and organization
Reliable and responsible
Goal driven
Calm and pleasant demeanor
Timeline
Car Detailer
Mervyn Stewart Skoda Mg
09.2024 - 01.2026
Body Shop Assistant Manager
Car Star Celebrity Collision
03.2022 - 03.2024
Parts Manager
Car Star Celebrity Chase Collision
03.2022 - 03.2024
Crew Foreman/driver
New Alternative Landscaping
08.2018 - 03.2022
High School Diploma -
Christian Brothers School