Paul McKenzie

• Supervised case management team to enhance client support and ensure timely service delivery.
• Coordinated intake assessments to identify client needs and create tailored care plans.
• Facilitated training sessions for staff on best practices to optimize resource utilization.

• Supported clients in navigating employment resources with securing employment opportunities and permanent housing

• Assisted case management functions by supporting housing plans, referrals, follow-ups, and documentation to enhance resident stability
• Respond to incidents, de-escalate conflicts, and manage crisis situations effectively
• Enforce shelter rules while maintaining respectful and professional communication
• Verify resident eligibility and monitor accountability of individuals housed in the facility
• Support case management functions by assisting with housing plans, referrals, follow-ups, and documentation
• Guided residents in accessing employment resources, navigating benefits, and connecting with community services for improved self-sufficiency
• Managed incidents, de-escalated conflicts, and effectively resolved crisis situations to maintain a safe and supportive environment
• Complete detailed incident reports, logs, and shift documentation using digital systems
• Support security protocols to maintain controlled access and overall facility safety

• Ensured accountability and safety of customer vehicles through careful handling and monitoring.
• Provided professional service in fast-paced environments to enhance customer satisfaction.
• Assisted customers with vehicle retrieval and answered parking-related inquiries.
• Facilitated vehicle retrieval and addressed parking-related inquiries to support customer needs.

• Assisted customers with product inquiries and provided knowledgeable recommendations.
• Delivered customer service to enhance shopping experience and supported daily store operations
• Operated cash register and processed transactions efficiently and accurately.
• Processed transactions accurately while upholding store standards
• Restocked shelves and organized merchandise to maintain a clean store appearance.