Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Paul Melrose

Bellevue,WA

Summary

Friendly Energetic Footwear Specialist provides Excellent Customer Service and anticipates customer needs and offers appropriate products and services. Committed to creating organized, well-stocked and secure store environments that make customers feel comfortable. Pays attention to detail and communicates with customers and coworkers well.

Overview

19
19
years of professional experience

Work History

Footwear Specialist

REI CO-OP
Bellevue, WA
09.2003 - 03.2022
  • Redmond Town Center REI to Bellevue REI CO-OP Training: Sales & Service, Customers First, REI Membership, REI Warranty Policy, REI VISA Card, REI POS transactions mobile devices.
  • Redmond REI Footwear Knowledge In - Person Store training on ALL brands established back in 2003. 3 Hours Training with Footwear Reps. Then 2.5 Hours training, 2 Hours, 1.5 Hours, 1 Hour, 45 Minutes to 30 Minutes Huddle Rep training.
  • Read REI Daily news, task agenda reports,
  • Bellevue REI Footwear Knowledge Training since 2018, Modern Day Retail Training by Digital Video Application Training ALL brands.
  • Specifics of REI outdoor Footwear Products in multiple categories for Men's, Women's & Kid's from array of low to high cut Hiking to Snow Winter boots, Trail & Road Running shoes in all levels of experiences for outdoor Play & Knowledge. Casual footwear to Fashion boots, Water shoes Footwear, Sandals to Slippers to Insoles to Socks to Accessories of Shoelaces to Footwear Care of Cleaning to Waterproofing products to name of few: It's not just the footwear you need to know but how to use properly the tools to measure a customer's (REI Members) feet. It all starts with one step on the most important footwear tool called the Brannock device invented in Syracuse New York. The Brannock device measures the customer's foot one at a time left to right foot on the device, have your foot heel all the way back in the device in order to get the most professional, accurate & perfect measure in length, width & most importantly the arch length to determine the type of footwear for the specific adventures to meet the right fit for each and every individual customer needs, wants & beyond which leads to additional specific outdoor products that sync with the customers adventures in a seamless upmost professional manner which takes a Sherpa like myself Paul Melrose, a Footwear Specialist which experience of knowledge of the variety of products, to how to apply, engage with the customer by showing them products that best suits for each outdoor adventure by which you carefully take the time to listen to the customer stories of adventures in order to meet & go beyond the exceptional customer service in the outdoors.
  • GORE-TEX (TROMP) TRY ON MY PRODUCTS ADVANCE OUTOOR GEAR & APPAREL TRAINING SPECIFIC TO ANYTHING OUTDOORS IN WATERPROOF GORE-TEX BRANDS TRAINING EXCLUSIVELY THROUGH REI WITH GORETEX REPS & ALL OTHER OUTDOOR REPS AS WELL FROM FOOTWEAR, JACKETS, GAITORS, HATS, GLOVES SINCE DAY ONE OF ESTABLISHED GORE-TEXT TROMP TRAINING IN 2009 TO 2022 WHEN I RETIRED FROM REI.
  • I even studied on my own Medical Podiatry footwear knowledge outside of REI in order to best fit medical customers needs to have no pain but feel happy with insoles, compression socks, fitness accessories to the particular footwear based off the customer medical stories.
  • Greet, Welcome Customers to REI, Footwear Department, ask & offer for any assistance, any questions they may have while looking in your department or in the store.
  • Job duties of a Footwear Specialist: Make sure your visual displays are neat, clean, dusted, shoe laces tied up,proper right or left shoe is out on display & in the proper place. As you look at the footwear wall in a overview, you see Perfect visual of the products by scanning the entire department left to center, center to right in a very careful scan. All accessories are align neat if all pegs or on shelves.
  • Put fresh demo socks in sock bins on sale floor of footwear department, dirty socks in laundry bin in back employee ware house room.
  • Stock products: Replenishment from back warehouse, truck to specific area in back warehouse to shelves to sales floor depending on where the products are located in back or on the sales floor.
  • Help with truck days of unloading ALL DEPARTMENTS products especially if your work hours before the store opens up for business.
  • Restock products from Customer Service "FRED" bins to Footwear Department.
  • OPEN OR CLOSE Shifts: Visual prep to Perfect Presentation for our customers, neat, clean a WOW Impression, first look!
  • Pricing labels: missing, incorrect pricing, price mark downs adjustments, Annual New Price Updates on labels. Accurate Price Labels
  • Daily Price Reports - Footwear Department: Men, Women & Kids
  • PREP FOR SALE EVENTS
  • Prep for Inventory Day
  • Inventory Day
  • Answer Customer Phone Calls, local, out of state or International
  • Answer Other REI Store Customer Request of a product to holds, pick up, or mail product. (Nowadays, Product Full Filament Process takes the place of department Customer Order Invoice to Mail & Ship)
  • Filled Out Customer Orders Invoices to Mail & Ship
  • Filled Out Customer Holds of the products keep either in Footwear Department or at Customer Service
  • Wash your employee REI Green Vest
  • REI Communications: We use radios, Desktop Computers, Mobile Devices for variety of use: SAP (Sales & Product look up to check product in stock or at other stores)
  • Fold Clean Demo Socks and put in Sock bins for customer use
  • Wipe & Clean Footwear seating areas
  • Help Customers by offering them a shopping bag, cart, other products located in other departments, restrooms in the store.

VOLUNTEER

NW CAR CLUBS & RUNNING CLUB
01.2012 - 01.2022
  • BMW CCA PUGET SOUND CHAPTER - SECRETARY 2012 -2022
  • NW CITROEN OWERS CLUB - SECRETARY 2012 -2022
  • PANHARD PAUL SPRING DRIVE TOUR (MARCH) ESTABLSIHED 2012
  • PANHARD PAUL AUTUMN DRIVE TOUR (OCTOBER) ESTABLISHED 2012
  • BMW CCA PUGET SOUND CHAPTER - E24 6 SHARKS COORDINATOR 2022 - PRESENT
  • NW CITROEN OWNERS CLUB - EVENTS COORDINATOR 2022 - PRESENT
  • CASCADE STRIDERS RUNNING CLUB USATF TRACK & FIELD COACH PAUL MELROSE, CROSS-COUNTRY COACH PAUL MELROSE, WARM UP COACH SPRINTERS (SPRINTERS) AGES 8-18, WARM UP COACH (CROSS-COUNTRY) BELLEVUE WA 2003 -2012
  • POLITICS: PRECINCT COMMITTEE OFFICER 2002 -2012

MULTI-GIGS

Friends
Bellevue - Tacoma, WA
  • Concierge Services
  • Pet Care Services
  • Estate Care Services
  • Airport Services
  • Detailing Cars, Trucks, Boats, Excavators, Dump Trucks

Helping out my friends exchange for bartering services

Education

High School Diploma -

HAZEN HIGH SCHOOL
RENTON WA
06.2002

BUSINESS MARKETING (SOME COLLEGE) 2003 -2005

BELLEVUE COMMUNITY COLLEGE
BELLEVUE WA

Skills

  • Product Knowledge
  • Excellent Customer Service Experience
  • Attention to Detail

Affiliations

  • I am a Passionate Car Enthusiast, my car guy nickname is Panhard Paul, name after my Melrose Family French Sport Car 1960 Panhard PL17
  • I love attending Car Shows, Drive Tours, Going to the Race Tracks
  • Leading NW Car Clubs on Panhard Paul Spring & Autumn Drive Tours established 2012
  • I love attending Aviation Air Shows
  • Love Flying in Vintage Aircrafts from B-17 Flying Fortress & PBY 5A Catalina
  • Love Flying with my Father Steve & his buddies in Cessna's, Moonies, & Piper Cherokee throughout my life
  • Love Boating & enjoy the water on Lakes to Oceans
  • Love Hiking with Friends
  • Love attending NW Car Clubs (Multiple Car Clubs with Family, Lady Friends, & Car Friends) Annual Social Dinners, Private Car Collection Tours
  • Love helping family, friends & others out in life
  • UPC - Men's Bible Study, Immerse Bible Study
  • Love to BBQ!
  • Love being on the water!
  • Love meeting people!

Accomplishments

  • REDMOND REI 2003 - 2018 - FILE OF EXCELLENT CUSTOMER SERVICE FEEDBACK REPORTS
  • BELLEVUE REI 2018 -2022 FILE OF EXCELLENT CUSTOMER SERVICE FEEDBACK REPORTS
  • Nominated as Anderson Award Winner Participate (Proof of Certificate) around 2005
  • CAR SHOWS TROPHIES FOR VARIETY OF SPORT CARS
  • PRESERVATION AWARD
  • BEST OF SHOW AWARDS
  • CLASS OF ITS OWN
  • BEST EUROPEAN SPORT CAR
  • BEST 80S SPORT CAR
  • BEST ORPHAN AWARD
  • FARTHEST TRAVELED AWARD
  • 1ST, 2ND & 3RD PLACE AWARDS (LOTS!)
  • RETIREMENT FROM REI, WHAT A CHAPTER IN MY LIFE!
  • VARSITY HIGH SCHOOL TRACK & FIELD & CROSS - COUNTRY RUNNER, DISTRICT CHAMPS & STATE CONTENDER
  • DECA & FBLA AWARDS - BUSINESS MARKETING
  • ATTEND 6 STATE GOP CONVENTIONS AS A PRECINCT COMMITTEE OFFICER
  • GOLF HONORARY OBSERVER BOEING CLASSIC SNOQUALMIE TPC

Timeline

VOLUNTEER

NW CAR CLUBS & RUNNING CLUB
01.2012 - 01.2022

Footwear Specialist

REI CO-OP
09.2003 - 03.2022

MULTI-GIGS

Friends

High School Diploma -

HAZEN HIGH SCHOOL

BUSINESS MARKETING (SOME COLLEGE) 2003 -2005

BELLEVUE COMMUNITY COLLEGE
Paul Melrose