Paul Mildenberger
Pasadena,MD
Summary
HVAC Service and Construction Manager with 30 years of commercial experience in the DMV. Skilled in optimizing operations and enhancing service delivery with exceptional trade knowledge & technical expertise in HVAC, Plumbing, Electrical & Business Management. Proven track record in leading high volume service operations, managing large-scale projects, and ensuring high levels of customer satisfaction through exceptional service delivery with customer satisfaction being paramount.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Service & Construction Manager
Krick Plumbing & Heating CO., INC.
Hyattsville, Maryland
02.2019 - 04.2026
- Established the company's first Service Department, driving growth from inception & reaching over one million in Service Sales by year two.
- Oversaw daily operations for all technicians & contractors.
- Recruited skilled Service Technicians to enhance operational capabilities.
- Expanded customer base through strategic outreach and relationship building.
- Leveraged existing construction clientele to foster additional service opportunities & growth.
- Balanced manpower allocation to align with workload, service demand, PM contracts, and project schedules.
- Tracked profits, monitored KPIs, calculated equipment and parts markup, and established labor rates to ensure gross profit margin.
- Maintained & built relationships with contractors, vendors & equipment reps to maximize business development.
Area Service Manager
Havtech Services
Columbia, MD
08.2017 - 10.2018
- Led service operations for 50 technicians and administrative team, ensuring alignment with organizational goals.
- Drove the growth and development of technicians by scheduling training, coordinating logistics, and assessing talent and training requirements.
- Managed technician productivity and daily activities, focusing on meeting service delivery standards.
- Oversaw contract management, project management, and startup projects to promote customer growth and retention.
- Led Admin team with a customer-first driven mentality, focused on superior customer service and response times for service calls and other customer needs.
- Worked daily with in house sales engineers to coordinate large startup & repair projects, ranging from $5K-$500K.
- Interfaced daily with parts department to coordinate logistics of tasks for technicians.
- Oversaw vehicle fleet to optimize operational efficiency and minimize downtime.
- Attended weekly meetings with management and ownership for business directive & planning.
- Worked with contractors & subcontractors to ensure successful project completion.
Service Manager
Capitol Boiler Works Inc
Springfield, VA
10.2016 - 04.2017
- Managed A/C, heating, and plumbing departments, overseeing project/service scheduling, customer communication, parts requisition, time approval, technical support, profitability tracking, and daily operations.
- Managed daily operations of service department to ensure efficient workflow.
- Supervised team of technicians during service and installation projects.
- Coordinated customer communications regarding service schedules and repairs.
Senior Technical Support Specialist
ABM Government Services
Beltsville, MD
10.2015 - 04.2016
- Delivered field and remote technical support to enhance service technicians' efficiency.
- Provide 24hr emergency support to remote mission critical facilities.
- Maintained CRAC units; service, repair & PM.
- Provided on site cross training to technicians for Liebert CRACS.
- Coordinated parts for scheduled repairs and maintenance to minimize downtime.
- Performed start-up and commissioning of all assigned projects.
- Managed project tasks to ensure timely completion of various assignments.
- Estimating, prepared quotes, assisted with sales team.
- Attended weekly safety briefing.
Field Supervisor/Team Leader
Liebert/Emerson Network Power
Ashburn, VA
03.2001 - 10.2015
- Managed projects from initiation to completion, ensuring timelines and budgets were met.
- Executed on-site visits to ensure customer satisfaction and strengthen client relationships.
- Supported maintenance and growth of customer contracts, enhancing client retention.
- Provided on-site and remote technical support.
- Scheduled technicians based on skill set, geographics & customer needs.
- Worked with sales force to assist with selling new equipment.
- Conducted data center assessments & commissioning providing actionable recommendations for operational efficiency.
- Provided emergency service, repair and preventive maintenance of CRACS.
- Overhauled CRACS, made any and all necessary repairs in order to restore units back to service and OEM specifications.
- Worked with factory team to provide factory upgrades & modifications.
- Performed software updates, networking, enhancing equipment.
- Traveled out of state for project management and training.
- Responsible for safety training and online training courses.
HVAC Apprentice/Journeyman
Site Support Services
Owings Mills, MD
12.1996 - 03.2001
- Began HVAC career as an apprentice while going to 4 years of night school (ABC), Graduated with Maryland Journeyman License in 2001.
- Assisted senior technicians in servicing, repairing, and performing preventative maintenance on CRAC units & commercial HVAC systems, ensuring optimal performance and reliability.
- Promoted to full-service technician, taking on increased responsibilities independently & providing comprehensive HVAC service & refrigeration repairs.
Education
HVAC - Business Management
Anne Arundel Community College/Associated Builders & Contractors
Arnold, MD. & Baltimore CO. (BCCC)Certification
- Universal CFC: 1999
- ABC Graduate: 2001
- Journeyman HVAC (Maryland): 2001
- Master HVAC (Virginia): 2002
Timeline
Service & Construction Manager
Krick Plumbing & Heating CO., INC.
02.2019 - 04.2026
Area Service Manager
Havtech Services
08.2017 - 10.2018
Service Manager
Capitol Boiler Works Inc
10.2016 - 04.2017
Senior Technical Support Specialist
ABM Government Services
10.2015 - 04.2016
Field Supervisor/Team Leader
Liebert/Emerson Network Power
03.2001 - 10.2015
HVAC Apprentice/Journeyman
Site Support Services
12.1996 - 03.2001
HVAC - Business Management
Anne Arundel Community College/Associated Builders & Contractors