Paul Miller
Houston
Summary
Dynamic professional with extensive experience at Walmart Inc. as an Area Asset Protection Manager, skilled in investigations and compliance. Proven track record in mitigating loss through strategic asset protection initiatives and effective team training. Strong problem-solving abilities complemented by exceptional customer communication skills, enhancing operational efficiency and security protocols. Knowledgeable with solid background in customer communication and problem resolution. Adept at handling high-volume calls and resolving customer issues efficiently. Demonstrated proficiency in active listening and effective communication. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
Work History
Area Asset Protection Manager
Samsclub/Walmart Inc
13600 East Frwy, Houston, TX 77015
06.2009 - 05.2016
- Developed and implemented asset protection strategies to mitigate loss and shrinkage across multiple locations.
- Conducted comprehensive risk assessments to identify vulnerabilities and enhance security protocols.
- Trained and mentored team members on effective loss prevention techniques and best practices.
- Collaborated with law enforcement agencies to investigate theft incidents and recover stolen merchandise.
- Analyzed inventory data to identify trends in shrinkage, informing targeted interventions for improvement.
- Established partnerships with store management to integrate asset protection measures into daily operations.
- Led audits of security systems and procedures, ensuring compliance with corporate standards and policies.
Machine Operator Technician
Plylox Hurricane Window Clips
1927 County Road 129, Pearland, Tx 77581
05.2016 - 02.2022
- Operated machinery for the production of hurricane window clips, ensuring consistent quality standards.
- Monitored equipment performance and conducted routine maintenance to minimize downtime.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Trained new operators on safety protocols and machinery operation for improved workplace safety.
- Operated and maintained machinery to ensure optimal production efficiency.
- Monitored production processes, identifying and resolving issues promptly.
- Trained new operators on machine handling and safety protocols.
- Complied with company and OSHA safety rules and regulations.
Customer Service Call Center Agent
Verizon Wireless
Houston, TX Remotely
02.2022 - 07.2024
- Resolved customer inquiries regarding billing, plans, and device issues efficiently.
- Provided technical support for various Verizon Wireless products and services.
- Documented customer interactions accurately in CRM systems for future reference.
- Trained new team members on customer service protocols and system usage.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Identified process improvements leading to increased operational efficiency within the team.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
Emergency Roadside Service Call Agent
AAA Texas
Houston, TX Remotely
07.2024 - 02.2026
- Managed inbound customer calls, addressing inquiries and resolving issues effectively.
- Maintained accurate records of customer interactions using Salesforce software.
- Analyzed call data to identify trends and recommend process improvements for efficiency.
- Led team meetings to discuss performance metrics and set goals for enhanced productivity.
- Developed training materials focused on improving agent performance and customer service skills.
- Collaborated with team members to improve call handling procedures and customer satisfaction.
- Trained new agents on communication techniques and company policies to enhance service delivery.
Education
No Degree - Business Administration
San Jacinto College
Pasadena, Texas, TXHigh School Diploma -
J. Frank Dobie
10220 Blackhawk Blvd, Houston, Tx 7708905-2008
Skills
- Investigations
- Compliance
- Safety management
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Resolving issues
- Gathering information
Accomplishments
Asset protection associate of the month
Asset protection manager of the quarter
Compliance club of the year
Timeline
Emergency Roadside Service Call Agent
AAA Texas
07.2024 - 02.2026
Customer Service Call Center Agent
Verizon Wireless
02.2022 - 07.2024
Machine Operator Technician
Plylox Hurricane Window Clips
05.2016 - 02.2022
Area Asset Protection Manager
Samsclub/Walmart Inc
06.2009 - 05.2016
No Degree - Business Administration
San Jacinto College
High School Diploma -
J. Frank Dobie