Paul Miro
Lake Oswego,OR
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Professional server with over 20 years experience.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Season's And Regions
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Bartender
EL Gaucho
07.2022 - 04.2023
Manager
Volvo's Only
06.2020 - 08.2022
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Server/Bartender
Columbia Edgewater Country Club
02.2016 - 04.2020
Server/Bartender
Portland Golf Club
03.2014 - 01.2016
Server/Bartender/Manager
A-Cena
01.2008 - 01.2014
Skills
- Wine service
- Order Management
- Supply Restocking
- Adaptable and Flexible
- Cash Handling
- Tableside Service
- Warm and Friendly
- Guest Engagement
- Workflow Coordination
- Sales Techniques
- Professional Appearance
Timeline
Server/Bartender
Season's And Regions
04.2023 - Current
Server/Bartender
EL Gaucho
07.2022 - 04.2023
Manager
Volvo's Only
06.2020 - 08.2022
Server/Bartender
Columbia Edgewater Country Club
02.2016 - 04.2020
Server/Bartender
Portland Golf Club
03.2014 - 01.2016
Server/Bartender/Manager
A-Cena
01.2008 - 01.2014
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