Paul Monk
Ennis,MT
Summary
Dynamic ski area industry professional with a proven track record in managing substantial business volumes, developing comprehensive training curricula, and providing effective leadership. Expertise in collaborating across various business lines to establish a profitable and highly regarded mountain sports program that retains top talent and consistently delivers exceptional value to guests. Renowned for creating a positive work environment that enhances staff retention and inspires a commitment to excellence in execution. Passionate about driving results through strategic initiatives and fostering a culture of dedication and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Snowboard Program Manager
Big Sky Resort
Big Sky, MT
10.2023 - Current
- Managed staffing, labor, and scheduling for over 50 team members across three base areas
- Engaged with team members and leadership to optimize operational efficiency in mountain sports initiatives.
- Managed lesson inventory and instructor/student ratios to balance impeccable guest service and maximum revenue potential
- In collaboration with multiple departments, oversaw the overhaul of 3 terrain parks to enhance guest and instructor experience
- Directed a team that achieved record-breaking revenue for two consecutive seasons by strategically deploying dual-certified staff to peak demand areas.
- Implemented training initiatives that have consistently led to Net Promoter Scores above 90 for two consecutive seasons
- Directed a team emphasizing qualification and certification, consisting of 65% AASI Level 2 or higher members, including nine PSIA-AASI Education Staff and one PSIA-AASI National Team member.
- Aided in developing interactive, nature-themed child learning experiences across Big Sky Resort
- Assisted in editing of divisional handbook and held staff accountable to said content
- Promoted a culture of inclusion and respect to enhance employee satisfaction and maintain a retention rate above 80%.
- Utilized historical data and forecasting tools to optimize staff scheduling
Education Staff
PSIA-AASI NRM
Big Sky, MT
04.2019 - Current
- Current Chair of NRM Snowboard
- As a member of the Snowboard National Task Force, worked with peers nationally to align process, standards, and best practices throughout all regions of PSIA-AASI
- Created and edited member-facing documents that educate and create clarity regarding the certification process
- Sat as representative for NRM on Children's National Task Force
- Led a variety of snowboard exams, prep clinics, and member school outreach events
- Led children's specialist and freestyle events across NRM
- Traveled to various resorts, leading events and acting as an ambassador to PSIA-AASI NRM
- Oversaw staffing of all snowboard certification and training through NRM region
- Collaborated with PSIA-AASI's national office to develop curriculum for examiner training across the US
- Communicated with member school directors to fulfill their education needs and promote the value of maintaining member school status
- Created and implemented hiring process that ensures staff is upholding nationally mandated standards for each certification level
- Selected to represent NRM Snowboard at PSIA-AASI National Team Selections in 2024
- Traveled nationally to represent NRM at unified training and conferences. Selected to represent NRM in multi-regional examiner exchanges
Snowboard Training Supervisor
Big Sky Resort
Big Sky, MT
10.2022 - 05.2023
- Created detailed training modules and instructional materials for effective snowboard education.
- Oversaw organization and implementation of training programs to enhance employee skills.
- Facilitated cross-disciplinary communication to ensure unified messaging.
- Aligned training initiatives at Big Sky with established AASI standards to enhance instructional quality.
- Oversaw an 87.5% success rate in 22/23 for Level 2 and 3 Candidates
- Promoted to Snowboard Program Manager for 23/24 Season
Snowboard Instructor/Staff Trainer
Jackson Hole Mountain Resort
Teton Village, WY
11.2021 - 04.2022
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules
- Explained goals and expectations required of trainees
- Managed personal scheduling to optimize instruction of external guests and training of internal guests
- Created dynamic and engaging clinics that enhanced instructor-guest experiences for trainees in the future
- Communicated directly with managers to cater training to align with staff needs
- Guided and instructed external guests of all ability levels, creating unique and memorable experiences
- Acted as role model and ambassador for the resort and conducted activities above expectations in all measured metrics
Instructor/Staff Trainer
Grand Targhee Resort
Alta, WY
11.2014 - 03.2022
- Trained and certified instructors through In-House PSIA-AASI exams
- Coordinated with Mountain Sports Director regarding training needs, PSIA-AASI capabilities, and scheduling of training events
- Managed personal schedule to optimize external and internal guest satisfaction
- 2015 Ski School Worker of the Year
- 2016 Instructor of the Year
- Facilitated communication between PSIA-NRM and resort staff, resulting in over 30 new in-house certifications
Adaptive Coordinator
Grand Targhee Resort
Alta, WY
10.2017 - 04.2018
- Monitored software to schedule adaptive lessons and assign instructors
- Facilitated adaptive training at the resort
- Communicated with local adaptive non-profits, including organizing fundraisers and moving specialized equipment between resorts
- Facilitated effective communication to cater products and equipment to guests' specific needs
- Communicated with local schools to create positive experiences for students with unique physical and behavioral challenges
- Communicated with other supervisors to confirm instructor assignments and ratios for adaptive lessons
Education
Some College (No Degree) - Creative Writing
The University of Montana
Missoula, MTSkills
- PSIA-AASI NRM Snowboard, Children's Specialist and Freestyle Examiner
- Microsoft Office, RTP, ProCard, flaik proficiency
- Instructor and inventory oversight
- Two decades of ski industry experience
- Trainer, Coordinator, Mentor Roles at Multiple Resorts
- Coordinating interactions with guests and team members
- Skilled in public speaking
- Conversational Spanish Speaker
Certification
- Snowboard Examiner
- Children's Specialist Examiner
- Freestyle Examiner
- Snowboard Level III
- Children's Specialist II
- Freestyle Specialist II
- Alpine, Telemark, Alpine Adaptive and Snowboard Adaptive Level I
Timeline
Snowboard Program Manager
Big Sky Resort
10.2023 - Current
Snowboard Training Supervisor
Big Sky Resort
10.2022 - 05.2023
Snowboard Instructor/Staff Trainer
Jackson Hole Mountain Resort
11.2021 - 04.2022
Education Staff
PSIA-AASI NRM
04.2019 - Current
Adaptive Coordinator
Grand Targhee Resort
10.2017 - 04.2018
Instructor/Staff Trainer
Grand Targhee Resort
11.2014 - 03.2022
Some College (No Degree) - Creative Writing
The University of Montana
Education and Training
other