Paul Monteiro
Providence,RI
Summary
Hello after reviewing the job description, I believe that this would be an ideal position for me. Some of the many abilities I posses are building customer relationships, processing information quickly and accurately also while displaying empathy. I am a hard worker, pride myself on maintaining a neat and professional appearance and having excellent interpersonal skills. Also. I am reliable, friendly, approachable, and can multitask.
Overview
15
15
years of professional experience
Work History
Business Banking Specialist
Citizens bank N.A
06.2016 - 10.2023
- Assisted approximately 50-60 customers daily with business and personal accounts, resolved issues, participated in meetings, met adherence goals
- Developed long-lasting relationships with clients, resulting in repeat business and positive referrals.
- Identified opportunities for cross-selling other bank products and services, boosting overall revenue generation from business banking clients.
- Enhanced client satisfaction by providing tailored banking solutions to small and medium-sized businesses.
- Trained junior team members on best practices related to business banking services and products.
Sales Associate
Staples, INC
10.2015 - 05.2016
- Checked out customers, answered questions, stocked and merchandised products
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Manager in Training
Expressions Stores
11.2010 - 11.2014
- Checked out customers, greeted customers, made bank deposits, set up displays
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Provided exceptional customer service while managing escalated complaints or concerns.
General Laborer
General Laborer, Construction
09.2008 - 11.2010
- Performed general labor tasks in construction
- Loaded and unloaded materials onto trucks and trailers.
- Organized materials, tools, and equipment to supply team members.
- Prepared job sites by removing debris and setting up materials and tools.
- Moved and cleared debris from work sites to dispose of in designated areas.
Teacher's Assistant
Pat Feinstein College of Continuing Education Child Development Center
- Maintained a healthy and safe environment for children, helped develop skills, monitored students
- Supported classroom maintenance and upkeep, organizing books and materials.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Bachelor of Science - Human Services
University of Rhode Island
Kingston, RIHigh School Diploma -
Feinstein High School
Providence, RISkills
- Building customer relationships
- Processing information quickly
- Great interpersonal skills
- Dispute Resolution
- Promotions understanding
- Transactions
- Team coaching
- Claims Processing
- Relationship Building
- Data Processing
- Know Your Customer
Learner
True
Reliable
True
Hardworking
True
Professional
True
Attention To Detail
True
Availability
open
Timeline
Business Banking Specialist
Citizens bank N.A
06.2016 - 10.2023
Sales Associate
Staples, INC
10.2015 - 05.2016
Assistant Manager in Training
Expressions Stores
11.2010 - 11.2014
General Laborer
General Laborer, Construction
09.2008 - 11.2010
Teacher's Assistant
Pat Feinstein College of Continuing Education Child Development Center
Bachelor of Science - Human Services
University of Rhode Island
High School Diploma -
Feinstein High School
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