Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paul Murdock

Tuscaloosa

Summary

Accomplished supervisor climbed his way up the ranks in the workplace. Starting from an entry level position working directly with customers. Moved on to safety instruction and skills teaching. Made it to the top of the ladder in team management and conflict resolution. Excellent in communication, active learning, leading teams, mediating, and training others.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Aquatic Center Supervisor

City of Cumming
06.2025 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled Face to Face customer interactions to promote and close on sales
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks.

Water Safety Instructor

City of Cumming GA
06.2024 - Current
  • Instructed students in water safety techniques.
  • Taught emergency response and rescue protocols for water safety.
  • Demonstrated basic to advanced swim techniques and breathing exercises.
  • Maintained knowledge and certification of first aid and CPR.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.

Lifeguard

City of Cumming
06.2023 - 06.2025
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Retail Sales Associate

T.J. Maxx Retail Store
06.2022 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Geology

University of Alabama
AL
05-2027

Skills

  • Face to face sales
  • Conflict Resolution
  • Team directing and scheduling
  • Active listening and learning
  • Creative solutions
  • Negotiation
  • Verbal and written communication
  • Analytical thinking
  • Policy and procedure development

Accomplishments

  • Supervised team of 13-20 staff members.
  • Documented and resolved multiple on the job conflicts which led to boosted performance and output.
  • Achieved high sales by completing customer interactions and selling procedures with accuracy and efficiency.

Certification

  • Red Cross CPR certified
  • Red Cross Water Safety instructor Certified
  • Red Cross Water park Lifeguarding Certified

Timeline

Aquatic Center Supervisor

City of Cumming
06.2025 - Current

Water Safety Instructor

City of Cumming GA
06.2024 - Current

Lifeguard

City of Cumming
06.2023 - 06.2025

Retail Sales Associate

T.J. Maxx Retail Store
06.2022 - 08.2022

Bachelor of Science - Geology

University of Alabama

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