Paul Naylor
Somerset,OH
Summary
Results-driven service manager with 10 years experience in team leadership, client relations, and complex workflow management. Currently managing a 20-30 person team at a high-volume automotive dealership with a proven track record of driving departmental revenue and growth, optimizing operations, and delivering exceptional customer satisfaction. Adept at scheduling and conflict resolution, now seeking to bring operational excellence and project oversight skills to the construction industry and build a career.
Overview
10
10
years of professional experience
Work History
Service Manager/Service Advisor
Lindsay Honda
Columbus, OH
03.2020 - Current
- Enhanced operational processes to drive increased revenue.
- Managed recruitment, training, coaching, and disciplinary actions for a team of over 20 employees.
- Utilized effective planning and accountability to accomplish departmental targets weekly.
- Oversaw monthly reconditioning of 400 used vehicles for trade-in resale.
- Designed monthly appointment schedules to optimize growth within capacity.
- Dispatch repair orders to technicians in a 4-level shop.
- Conducted weekly assessments of departmental and employee performance metrics to drive operational efficiency.
Service Advisor
Lindsay Honda
10.2016 - 03.2020
- Greet on average 25 customers daily as well as schedule appointments.
- Best-in-class customer service.
- Simplified complex repair information for customer understanding.
- Calculated costs for parts, shop supplies, and labor.
- Build trust, close deals and overcome objections with clients.
- Maintain a customer satisfaction score of 91% or higher on Honda’s survey system.
- Hitting and exceeding all monthly goals given to me in regarding labor and parts.
Express Service Supervisor
Lindsay Honda
05.2016 - 10.2016
- Conducted training sessions for new hires on Express Lube Technician responsibilities.
- Maintained efficient workflow to accommodate 60-70 scheduled appointments.
- Provide solutions to challenges faced by express technicians.
- Compiled productivity statistics for 12 express technicians and delivered updates to service.
Express Lube Technician
Lindsay Honda
12.2015 - 05.2016
- Perform smaller repairs and maintenance to Honda vehicles including oil change, tire rotations and balance, alignments, fluid flushes.
- Honda in training to be able to perform with the new technology.
- Keep a clean and safe work bay at all times.
Education
Lancaster High School
01.2014
Skills
- Effective Communication and Negotiation
- Adaptability, Initiative and Problem-solving
- Abilities Effective Time Management
- Leadership Skills Efficient MultiTasking
- Advanced Computer Skills
Timeline
Service Manager/Service Advisor
Lindsay Honda
03.2020 - Current
Service Advisor
Lindsay Honda
10.2016 - 03.2020
Express Service Supervisor
Lindsay Honda
05.2016 - 10.2016
Express Lube Technician
Lindsay Honda
12.2015 - 05.2016
Lancaster High School