Mohamed Ayoub
Dearborn Heights
Summary
Cultivated strong customer relationships and delivered outstanding service in dynamic environments, resulting in significant revenue growth through upselling initiatives.
Overview
17
17
years of professional experience
Work History
Service Technician → Promoted to Service Advisor
Automotive Repair Shop
01.2019 - Current
- Diagnosed and repaired vehicles before transitioning into customer-facing sales role.
- Built strong customer relationships leading to repeat business and referrals.
- Drive upsell of maintenance packages and services, increasing shop revenue.
- Communicated complex repairs in a clear, sales-focused way to customers.
- Managed workflow and ensured high levels of customer satisfaction.
Gas Station Manager
Gas Station
01.2009 - 01.2018
- Managed daily operations of a high-volume retail location. Supervised staff, handled cash management, increased sales through upsell techniques, maintained inventory, and ensured compliance.
Education
Automotive Certifications - Diagnostics, Repair, Hands-on Training
High School Diploma - undefined
The American Academy
Skills
- Assisted in closing sales by engaging with customers and addressing inquiries Supported team members in achieving sales targets through collaboration Contributed to maintaining customer relationships for repeat business
- Cultivated and strengthened customer relationships to enhance loyalty and retention
- Assisted customers in identifying additional products to enhance their purchases Supported sales teams in implementing cross-selling strategies to increase customer satisfaction Facilitated training sessions on upselling techniques for new staff members
- Directed team operations to enhance collaboration and productivity
- Directed operations management initiatives to enhance efficiency and productivity
- Assisted in managing CRM and POS systems to streamline operations Supported team members in utilizing software effectively Contributed to training sessions for new users on system functionalities
- Assisted in reaching agreements through effective communication and collaboration Supported team members in preparing negotiation strategies to achieve desired outcomes Facilitated discussions to resolve conflicts and enhance relationships
- Facilitated effective communication strategies to enhance team collaboration
- Executed problem-solving strategies to identify and resolve operational challenges
- Oversaw inventory management processes to ensure optimal stock levels
Timeline
Service Technician → Promoted to Service Advisor
Automotive Repair Shop
01.2019 - Current
Gas Station Manager
Gas Station
01.2009 - 01.2018
Automotive Certifications - Diagnostics, Repair, Hands-on Training
High School Diploma - undefined
The American Academy