PAUL NICKULIS
Monroe,OH
Summary
Customer service professional with background in full-service restaurant and bar management, culinary, hospitality and customer satisfaction. I am a hardworking, motivated, and reliable employee that thrives in a fast paced customer-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Installer, Field Measurer, Service Technician
Counter Solutions, By Lumbermen's Inc.
Cincinnati, OH
03.2021 - Current
- Lead a team of installers to safely and efficiently install custom quartz and granite countertops, in commercial and residential areas
- Knowledge of applications and software, including laser measuring and template drawings for CAD programs
- Used many power tools and saws to precisely cut and seam custom quartz designs, as well as visited job sites for repairs and previous job issues
- Maintained professional relationships with teams in different locations
- Provided exceptional customer service with homeowners, dealers, and contractors.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lead Bartender
March First Brands - Cincinnati Distilling
Milford, OH
04.2023 - 01.2024
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Prepared mixed drinks according to standard recipes.
- Maintained cleanliness of bar areas including wiping down surfaces and washing glassware.
- Managed closing procedures including cash control, and properly and efficiently closing the restaurant.
Administration Manager / Front of House Manager
Thunderdome Restaurant Group- The Eagle
Cincinnati, OH
06.2019 - 03.2021
- Performed administrative duties in the restaurant, including weekly accounting and invoicing of items
- Created and maintained employee files on multiple platforms
- Performed onboarding duties of all employees and ensured necessary paperwork was completed timely
- Navigated all areas of service (FoH and BoH) in the restaurant during peak volume times.
Service Manager
Thunderdome Restaurant Group- Maplewood Kitchen
Cincinnati, OH
05.2018 - 06.2019
- Assisted the team with daily management tasks
- Worked closely developing service team members, bartenders, and baristas
- Responsible for creating weekly employee schedules to ensure labor cost goals are met
- Responsible for ordering all necessary beer, liquor, and coffee items on a weekly basis.
Education
Graduated -
Colerain High School
01.2009
Skills
- Administration
- Management/training/coaching
- Marketing
- Computer Technology
- Data Analysis
- Team Leadership
- Communication
- Critical thinking
- Flexibility
- Organization
- Customer Service
Certification
ServeSafe Certified, 03/2020, 03/2025
Timeline
Lead Bartender
March First Brands - Cincinnati Distilling
04.2023 - 01.2024
Lead Installer, Field Measurer, Service Technician
Counter Solutions, By Lumbermen's Inc.
03.2021 - Current
Administration Manager / Front of House Manager
Thunderdome Restaurant Group- The Eagle
06.2019 - 03.2021
Service Manager
Thunderdome Restaurant Group- Maplewood Kitchen
05.2018 - 06.2019
Graduated -
Colerain High School
ServeSafe Certified, 03/2020, 03/2025
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