Versatile and results-driven professional with extensive experience in shipment coordination and customer service, notably with American Embassy / Kinshasa. Excelled in customs clearance and shipment tracking, enhancing delivery efficiency by 30%. Demonstrated exceptional staff management and problem-solving skills, ensuring seamless operations and high customer satisfaction.
*Drive the the airport to pick up incoming diplomatic shipment (Pouches and DPO)
* Sorting and processing them classify the contents of the received shipment according to the sections and the names of the customers.
* Register parcels in the customer directory and send a message to let them know that the mail is ready.
*Start delivery following the order of arrival until the end of the day.
*Received Express mails from DHL,FedEx and UPS, distributed them to customers.
*Proceed with customer clearance of incoming shipment , which has passed through customs.
* Maintain files for all airways bills and invoices for balances with the financial department.
*Control the movement of all outgoing and incoming shipment , and compare their arrival and delivery times to choose the best carrier.
*Prepare outgoing shipment.
*We start by studying the packaging to be used according to the sizes of the items to be sent.
*For the less bulky ones bags are chosen, while for the bulky ones , such as tires, medical chairs and vehicles parts, we choose wooden boxes ( crate)>
*Always report to sender and carrier, for shipments received in destroyed conditions , or content destroyed.
*Handle customers whose packages are delayed in arriving, or whose packages arrive destroyed.
*Approve payments of carriers invoices from the finance department.
Manage customer service.