Paul Ortiz

• Managed daily administrative operations of the house, including delegating duties to staff members.
• Coordinated activities between departments to ensure smooth functioning of the house.
• Scheduled shifts according to departmental needs while ensuring adequate coverage at all times.
• Provided guidance and support to staff in dealing with challenging customer service issues.
• Manage patient transition from emergency department to inpatient while adhering to designated specific care standards and level of care
• Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.

Responsible for supervising, coordinating, and correlating the activities of nursing and ancillary services during the shift on behalf of administrators and department directors in their absence. Coordinates patient admissions/transfers, staffs inpatient units, ED and makes all necessary or emergent decisions which affect the delivery of patient care. Fosters an environment of open communication by providing direction and guidance to all staff and acts as a mentor/advisor/negotiator as needed.

• Provided administrative oversight of nursing staff, ensuring compliance with policies and procedures.
• Developed and implemented training programs for new and existing nursing staff.
• Oversaw the scheduling of nursing personnel to ensure adequate coverage at all times.
• Coordinated with other departments on matters related to patient care and staffing needs.
• Assisted in the recruitment process by screening resumes, interviewing candidates, and making hiring recommendations.
• Participated in budget planning activities, developing cost-effective strategies for purchasing supplies and equipment.
• Collaborated with physicians to develop treatment plans that met patient needs while adhering to established protocols.

• Provided administrative oversight of nursing staff, ensuring compliance with policies and procedures.
• Oversaw the scheduling of nursing personnel to ensure adequate coverage at all times.
• Coordinated with other departments on matters related to patient care and staffing needs.
• Monitored the performance of nursing staff, providing feedback and coaching as necessary.
• Investigated complaints from patients regarding quality of care provided by nurses.
• Coordinated movement of patients from ER to inpatient settings, ensuring alignment with care requirements and departmental protocols.

• Administered comprehensive care for level II-b NICU patients.
• Attended high-risk deliveries to ensure optimal outcomes.
• Educated families on patient care, fostering supportive bonding environments.
• Collaborated with interdisciplinary team members to develop plans of care for patients.
• Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.

• Contributed to opening new Level III NICU at Henry Mayo Newhall Hospital.
• Developed policies, procedures, and systems specific to NICU operations.
• Managed hiring, education, and training of new employees for NICU.
• Oversaw daily departmental operations as clinical coordinator.
• Ensured compliance with regulatory and professional standards.

• Administered thorough and compassionate support to NICU patients and their families in per diem RN role at numerous hospitals facilitated by agency
• Assisted physicians during complex procedures such as intubations or chest tube insertions.
• Provided direct patient care, including wound dressing, administering medications and intravenous fluids, inserting catheters and monitoring vital signs.
• Maintained accurate records of patient progress notes, treatments administered and other relevant information.

• Successfully completed new graduate program for NICU.
  
• Delivered comprehensive care to premature and full-term infants according to nursing standards.
• Educated family members about the diagnosis, treatment plan, potential risks and complications and post-operative instructions.
• Refined competencies as NICU RN by delivering care to most vulnerable infants and participating in high-risk deliveries