Paul Ostaszewski
Montrose,CO
Summary
I am a proven leader with extensive experience at UPS, adept in driver training, development and conflict resolution. I have excelled in team leadership and effective communication, significantly enhancing team performance and customer satisfaction. I am skilled in coaching and mentoring, with a strong ability to multitask and build relationships, driving positive outcomes and operational excellence. Under my leadership, I have driven results to raise our proficiency in our KPI elements. Going from 12 not on plan to 6 off Plan. We are closing the gap daily to be on plan on all elements under the Business Manager category. It will be my goal to make my team the best every day.
Overview
11
11
years of professional experience
1
1
Certification
Work History
On Road Supervisor
UPS
03.2022 - Current
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within company standards by teaching our 340 methods.
- Learned and adapted quickly in a evolutionary style company.
- Taught and trained over 60 new employees, peak and permanent drivers.
- Managed all on road activities: Driver performance, driver safety, customer service and accountability. In addition to this activities, but not limited to: Prepping for rides, being thorough and intentional while researching driver tendencies, establishing patterns to coach effectively.
- Have been a role model showing the proper way we expect our employees to represent our UPS shield.
Driver
UPS
03.2017 - 03.2022
- Delivered packages and provided exceptional customer service.
- Learned and executed the 340 methods.
- Delivered my route in the allotted time frame or better (Most of the time!).
- Safety Co-Chair- Managed peer to peer safety committees and reduced safety defects. This was accomplished through creating demos and having regular conversations with our peers.
- Union Steward- Worked hand in hand with the union members and management.
Seasonal Driver
UPS
11.2015 - 03.2017
Store Manager
Buddies
02.2014 - 09.2015
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance standards.
Education
MBA - Sports Management
Webber International University
Babson Park, FLSkills
- Driver Training and Development
- Conflict resolution techniques
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Team building
- Effective Communication
- Reliability
- Coaching and Mentoring
- Multitasking Abilities
- Relationship Building
- Analytical Thinking
Certification
- MDST Certified
- Completed MP
Timeline
On Road Supervisor
UPS
03.2022 - Current
Driver
UPS
03.2017 - 03.2022
Seasonal Driver
UPS
11.2015 - 03.2017
Store Manager
Buddies
02.2014 - 09.2015
MBA - Sports Management
Webber International University
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