Paul Ouko
Quality Assurance Manager
Portland,OR
Summary
Quality control professional bringing wealth of experience in maintaining high standards and driving results. Adept at developing and executing quality assurance initiatives that align with organizational goals. Known for fostering collaborative team environments and adapting to shifting priorities to meet objectives. Expertise includes process optimization and regulatory compliance, coupled with results-driven mindset.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Founder
Protocol Quality Consultants
Portland, Oregon
10.2019 - Current
- Help small business owners navigate the regulative processes to legally establish their businesses.
- Help in the creation of operational processes for new businesses to help ensure efficiency in the delivery of their products.
- Provide training in customer service, quality control, conflict resolution, recruitment, and staffing to new businesses as they set up.
- Provide prospective business owners with help in the creation and implementation of effective business plans.
- Provide an implementation of quality principles; Kanban, 5s, Six Sigma, etc to clients looking to implement effective root cause analysis and continuous improvement.
Quality Control Manager
Mobile Technologies Inc.
Hillsboro, OR
11.2022 - 07.2023
- Orchestrated seamless integration of Quality, RMA, and Returns departments, creating a unified and efficient operational unit.
- Led a diverse team of skilled quality professionals spanning three countries, successfully realizing the company's quality vision.
- Restructured departmental roles adeptly after a significant workforce reduction (2/3), maintaining uninterrupted top-tier service quality.
- Cultivated collaborative supplier relationships, propelling continuous improvement efforts and achieving a remarkable 60% reduction in defective products reaching the market.
- Spearheaded comprehensive companywide training on 6S, Kanban, 8D, and Six Sigma principles, reinforcing our commitment to excellence.
Guided all quality aspects in the planning, testing, and validation of green packaging initiatives.
Staffing Coordinator
Cross Country Staffing, MSN
Portland, Oregon
06.2017 - 10.2019
- Provided first level support to both nurse and facility customers.
- Manage all staffing activities between field staff and clients.
- Manage open orders and fill open shifts with qualified field staff. Communicate all updates to branch personnel making minimum of 100 calls a night.
- Remain aware of discrepancies in hospital file requirements and communicate those changes to the branch.
- Develop and foster excellent relationships between clients and field personnel.
- Provide first level human resource support to field personnel to offer advice on work rights, safety concerns, workman's compensation and payroll questions.
Quality Services Representative
Quad Graphics
Westhampton, NJ
03.2012 - 12.2016
- Inspect all advertising mail output to check for errors in printing and aesthetic quality as per Quad Graphics quality control standards.
- Compare mail output against provided for material data sheet to make sure the right components are used for each specific job.
- Provided on the job training to incoming auditors to ensure that they were up to the challenges of the job.
- Interpreted diagrams and work instructions to provide clarifications on customer requirements
- Participated in strategy meetings held to achieve maximum customer satisfaction.
- Created and produced training manuals and other work related documentation to ensure a clear and precise procedure in place for all Quality control processes.
- As required carried out limited duties of the Quality Control Supervisor as well as the Quality Control lead.
- Performed regular audits of service delivery, identifying opportunities for improvement and implementing corrective actions as needed.
- Managed multiple priorities, ensuring timely completion of tasks while maintaining high levels of accuracy.
Quality Control Supervisor
Clearcut Dieworks
Pennsauken, New Jersey
12.2015 - 09.2016
- Created and introduced a comprehensive training program
- Headed continuous improvement efforts across all departments
- Conducted quality control audits of all departmental procedures to ensure compliance with GMP and OSHA standards.
- Conducted monthly financial analysis on costs related to incidences of poor quality reducing cost of quality by 10% in six months.
- Conducted final quality check of all manufactured die to ensure they met the highest standards in material function and aesthetics.
Business Development Manager
Maxter Corporation
Willingboro, New Jersey
01.2008 - 01.2013
- Participated in all facets of new product development from conception to delivery.
- Conducted onsite inspection of four manufacturing facilities across three continents to ensure superior operational standards.
- Provided onsite quality control for all new products including component sourcing and testing through product delivery.
- Designed, tested, and implemented quality control procedures for each stage in the product development processes.
- Managed quality control processes carried out by twenty-four associates across three countries providing coaching, testing, mentorship, and discipline.
- Engaged customers to get feedback on how to increase the quality and delivery of the final product while constantly working to increase their return on investment (ROI)
- Generated new business with marketing initiatives and strategic plans.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Education
No Degree - Junior Software Developer
Arizona State University, AZ Next
Online 11.2023 - 03.2024
Bachelor of Arts - Accounting
University of Eastern Africa
Eldoret , Kenya 09.2000 - 01.2002
Skills
Comprehensive Training Programs
Project management
Quality management systems
Continuous improvement
Analytical Problem-Solving
Execution of Corrective Measures
Supplier Engagement Management
Employee coaching and mentoring
Standard Operating Procedure Design
Compliance Audit Proficiency
Regulatory Compliance Documentation
Team Performance Enhancement
Certification
Google Project Management, Professional Certificate – Coursera and Google.
Timeline
No Degree - Junior Software Developer
Arizona State University, AZ Next
11.2023 - 03.2024
Quality Control Manager
Mobile Technologies Inc.
11.2022 - 07.2023
Founder
Protocol Quality Consultants
10.2019 - Current
Staffing Coordinator
Cross Country Staffing, MSN
06.2017 - 10.2019
Quality Control Supervisor
Clearcut Dieworks
12.2015 - 09.2016
Quality Services Representative
Quad Graphics
03.2012 - 12.2016
Business Development Manager
Maxter Corporation
01.2008 - 01.2013
Bachelor of Arts - Accounting
University of Eastern Africa
09.2000 - 01.2002