Paul Phillips
Chicago,IL
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Self Employed
Chicago, IL
02.2017 - 03.2020
- Provides on-demand freelance IT support for small businesses and individuals.
Senior Macintosh Engineer
Wieden + Kennedy
New York, NY
05.2015 - 01.2017
- Lead four other engineers whose primary objective is to develop methods to solve everyday technology problems efficiently.
- Maintained knowledge base for Tier-2 and Tier-3 support teams.
- Wrote scripts and small desktop applications to make day-to-day technology operations more efficient in BASH, Python, Ruby, C#, AppleScript, and Swift.
- Worked with upper management for procuring, purchasing, setup, and ongoing management (through JAMF Casper and MySQL).
- Managed systems administration, directory services, data and cloud management, and networking on a global scale in partnership with all remote offices and two other teams.
Lead Macintosh Engineer
Macmillan Publishers
New York, NY
10.2013 - 03.2015
- Lead two other engineers whose primary objective is to develop methods to solve everyday technology problems efficiently.
- Maintained knowledge base for Tier-1 and Tier-2 help desk operations to speed workflows for ticketing system
- Wrote scripts and small desktop applications to make day-to-day technology operations more efficient in BASH, Python, Ruby, C#, AppleScript, and Swift.
- Worked with upper management for procuring, purchasing, setup, and ongoing management (through JAMF Casper and MySQL).
- Managed systems administration and networking for three offices.
Lead Technician
J. Walter Thompson
New York, NY
02.2012 - 10.2013
- Provided Tier 2 and 3 support both in person/at-desk and remotely for MacOS, iOS, and Android smartphones.
- Managed ticketing system to ensure incidents are escalated properly and taken care of within SLA.
- Maintained device management services via MySQL and JAMF Casper.
- Wrote scripts to automate common workflows in Adobe Creative Cloud and other creative software; workflows written in BASH, Python, and via SDK.
Support Architect
Cerner ITWorks
Kansas City, MO
07.2011 - 02.2012
- Provided tier-1 and tier-2 support for Cerner's ITWorks clients; including day-to-day desktop, directory, email, and web support as well as support for data center operations related to proprietary software created by Cerner.
Genius
Apple
Leawood, KS
06.2010 - 07.2011
- Provided walk-up technical support through Apple's retail store Genius Bar.
Education
Master of Science in Computer Engineering -
Georgia Tech
11.2023
Bachelor of Arts in Sociology -
University of Missouri
05.2010
Bachelor of Science in Mathematics -
University of Missouri
05.2010
Skills
- Android
- Python
- MySQL
- Shell Scripting
- Ruby
- Linux
- MacOS Server
- Swift
- IOS
- Active Directory
- Computer Networking
- System Administration
- Scripting
- SOAP
- Software troubleshooting
- Technical support
- Azure
- Computer networking
- IT
- Mac OS
- System administration
- IT support
- Help desk
- Data center experience
- SDKs
- Adobe Creative Suite
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Windows
- HTML5
Certification
Apple Certified Mac Technician
Assessments
- Analyzing data, Proficient, 07/01/22
- Technical support, Proficient, 04/01/22
- Technical support: Customer situations, Proficient, 04/01/22
- Recruiting, Proficient, 07/01/22
Timeline
IT Specialist
Self Employed
02.2017 - 03.2020
Senior Macintosh Engineer
Wieden + Kennedy
05.2015 - 01.2017
Lead Macintosh Engineer
Macmillan Publishers
10.2013 - 03.2015
Lead Technician
J. Walter Thompson
02.2012 - 10.2013
Support Architect
Cerner ITWorks
07.2011 - 02.2012
Genius
Apple
06.2010 - 07.2011
Master of Science in Computer Engineering -
Georgia Tech
Bachelor of Arts in Sociology -
University of Missouri
Bachelor of Science in Mathematics -
University of Missouri
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