Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Pietrangelo

Utica,MI

Summary

Effective manger with strengths in leadership and conflict-resolution excels in making everyone feel heard. I am Focused, hardworking and punctual with excellent interpersonal and organizational skillset I manage projects and served as a primary liaison between clients and multiple internal groups. Insured clarity of goals, quality and adherence to deadlines increasing customer satisfaction and retention. I supervise work crews and service technicians ensuring the highest level of customer service and follow up Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

26
26
years of professional experience

Work History

Supervisor Apartments

Lombardo Homes
03.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.

Supervisor/ Manger/Customer Service / OSR

Fox Brothers Company/Beacon Roofing
06.1997 - 10.2020
  • Built client base and promoted products to new and existing clients.
  • Maintained open communication, followed-up on employees needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Educated customers on product features and technical details to highlight benefits
  • Negotiated and closed deals with minimal oversight
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Some College (No Degree) - Engineering

Lansing Community College
Lansing, MI

Skills

  • Performance management skills
  • Customer needs assessment
  • Contract Management
  • Safe Work Methods
  • Problem-solving abilities
  • Conflict mediation
  • High-energy attitude
  • Courteous demeanor
  • Service estimates
  • Willingness to learn new in innovated automotive technologies

Timeline

Supervisor Apartments

Lombardo Homes
03.2023 - Current

Supervisor/ Manger/Customer Service / OSR

Fox Brothers Company/Beacon Roofing
06.1997 - 10.2020

Some College (No Degree) - Engineering

Lansing Community College
Paul Pietrangelo