Paul Randolph
Shippensburg,PA
Summary
Operations Excellence Lead with over 11 years of experience in the industry. Effective leadership of office and driver personnel to meet and exceed performance targets. Proactively identifies opportunities for cost-saving measures and implement processes for improvement. Highly organized with strong attention to detail and accuracy with commitment to customer service, safety, and employee retention. Driven leader to motivate and develop team members thru professional development courses and mentorship. Passionate about seeking opportunities for process improvement and cost savings.
Overview
12
12
years of professional experience
Work History
Operations Excellence Lead
US Xpress
07.2023 - Current
- Designed and implemented automation solutions that significantly enhance efficiency across multiple dedicated accounts and various departments.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance
- Collaborated with cross-functional teams to streamline processes, enhance communications, and drive operational improvements.
- Delivered in-depth analysis reports with actionable recommendations for improvement opportunities to senior leadership following each site visit.
Transportation Manager II
US Xpress
05.2021 - 07.2023
- Develop and maintain knowledgeable and productive team of diverse employees.
- Initiate creative driver engagement activities to improve driver retention.
- Facilitate regular team meetings to discuss challenges, successes, and strategies.
- Lead improvement initiatives to advance operational efficiencies and increase revenue.
- Evaluate KPI and P&L metrics to maximize performance
- Assess and target customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Communicate best practices among the SBU to align efforts and goals.
- Collaborate with the Backhaul and Spot Freight departments to seek static freight and backhaul opportunities driving better utilization and profitability.
- My team received 3 Backhaul awards for servicing more than $1.8 million in Backhaul revenue in 2022.
Account Supervisor II
US Xpress
11.2015 - 05.2021
- Trained new staff on job duties, company policies and procedures for the continued success of the team
- Focused on understanding driver payroll to assist in building better relationships with my drivers.
- Optimized freight to increase customer service and on time delivery.
- Led and implemented SOP’s to drive efficiencies and expectations.
- Contributed ideas to concept development, strategic planning, and business operations.
- Engaged in daily communication with customers and drivers to establish and maintain positive working relationships.
Service Coordinator
US Xpress
03.2014 - 11.2015
- Assisted drivers by answering questions or helping them write their trucks up for repairs
- Entered, completed, and verified all work orders so that work was properly charged to the correct department.
- Organized a list of all open work orders to assist the shop supervisors in assigning work to mechanics
- Issued hotel vouchers to drivers that had trucks in the shop overnight.
- Organized the truck key board for quick accessibility.
- Updated truck permits for DOT compliance to prevent drivers from receiving citations.
Education
Academic -
East Pennsboro Area Senior High School
Enola, PASkills
- Professional Communication
- Staff Management and Empowerment
- Growth Mindset and Continuous Improvement
- Emotionally Intelligent
- Diligent
- Building Relationships
- Payroll Management
- Leadership
- Driver Retention
- Adaptability
- Customer Service
Systems/Applications
- Microsoft Office Suite
- Advanced Excel skills
- Microsoft Power Automate
- Azure DevOps
- XPM
- AS400
- Genesys
- TMS
- Power BI
- Tableau
- Cetaris
Affiliations
2023 - 2024 Dedicated Automation Team
2021 - 2024 Cultural Influencers Member
2020 - 2022 D&I Council Member
Timeline
Operations Excellence Lead
US Xpress
07.2023 - Current
Transportation Manager II
US Xpress
05.2021 - 07.2023
Account Supervisor II
US Xpress
11.2015 - 05.2021
Service Coordinator
US Xpress
03.2014 - 11.2015
Academic -
East Pennsboro Area Senior High School