Roy Straiton
Jarrell,TX
Summary
Motivated and adaptable professional with hands-on technical experience and strong problem-solving abilities. Recognized for reliability, leadership, and communication in field operations. Currently completing a Bachelor's degree in Project Management and seeking opportunities to contribute to project teams in construction, operations, or technical project coordination roles.
Overview
7
7
years of professional experience
Work History
Field operations Lead
Altice USA (Optimum)
Georgetown, TX
10.2024 - Current
- Led and coordinated daily field operations for telecommunications installation and service technicians across assigned service areas.
- Supervised technician performance, providing coaching and technical guidance on fiber, coaxial, and broadband installations.
- Managed job assignments, routing, and scheduling to optimize productivity and reduce service delays.
- Ensured compliance with company safety policies, quality standards, and operational procedures.
- Assisted with escalation resolution for complex customer service issues and technical troubleshooting in the field.
- Trained and mentored new technicians on installation procedures, equipment setup, and customer service expectations.
- Monitored key performance indicators including completion rates, service quality, and customer satisfaction metrics.
- Coordinated with dispatch, engineering, and management teams to improve operational efficiency and service reliability.
- Improved technician productivity and job completion efficiency through mentoring and on-site support.
- Maintained high customer satisfaction by resolving escalated service issues and ensuring quality installations.
- Played a key role in onboarding and training new technicians, strengthening team capability and performance.
Field Technician II/III
Altice USA (Optimum)
Georgetown, TX
12.2022 - 10.2024
- Installed and serviced residential and commercial broadband services including video, data, and voice systems.
- Diagnosed network issues using testing tools and troubleshooting procedures.
- Maintained high customer satisfaction through clear communication and efficient service resolution.
- Managed multiple service calls daily while maintaining quality and safety standards.
- Documented service work and maintained accurate operational records.
Assistant Manager
Hat Creek Burger Co.
Georgetown, TX
01.2019 - 11.2022
- Supervised daily operations and ensured compliance with company service standards.
- Trained and coached employees to improve performance and customer experience.
- Managed scheduling, opening/closing procedures, and inventory control.
- Maintained operational efficiency during high-volume service periods.
Education
Bachelor of Arts - Project Management
University of Arizona Global Campus
05-2026
High School Diploma -
Georgetown High School
Georgetown, TXSkills
- Broadband Systems & Fiber Optics
- Network Diagnostics & Troubleshooting
- Project Coordination
- Customer Communication
- Microsoft Excel & Data Organization
- Team Leadership
- Field operations
- Workplace safety
- Professional communication
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Field operations Lead
Altice USA (Optimum)
10.2024 - Current
Field Technician II/III
Altice USA (Optimum)
12.2022 - 10.2024
Assistant Manager
Hat Creek Burger Co.
01.2019 - 11.2022
Bachelor of Arts - Project Management
University of Arizona Global Campus
High School Diploma -
Georgetown High School
Awards & Recognition
President’s Club – 2024 (Altice USA),
Employee of the Quarter – 2024
Leadership Recognition for Field Operations Support
Customer Satisfaction Excellence Recognition