Paul Reepmeyer
Cohoes,NY
Summary
Dynamic and highly motivated professional with a proven track record of embracing new challenges across diverse industries. Demonstrates a robust work ethic, exceptional adaptability, and outstanding communication and customer service skills. Possesses a broad range of experience from the auto damage and insurance sectors to the music industry and kitchen/bathroom industry enhancing value as a versatile team asset.
Technologically proficient with expertise in Microsoft Word, Excel, PowerPoint, Adobe Premiere, Photoshop, and Avid Pro Tools, as well as industry-specific software such as ClaimPro, Mitchell, CCC1, and 2020 Design.
Known for high-level confidence, strong public speaking abilities, and a commitment to making a meaningful impact. Consistently exhibits creativity in problem-solving and task completion. Excellent team player with a strong ability to enhance work culture and a proven track record in administrative efficiency.
Overview
10
10
years of professional experience
Work History
Showroom Coordinator
Kitchen And Bath World
Albany , NY
08.2023 - Current
- Oversee daily operations of the showroom, including design consultations, product displays, and installation coordination. Drive sales growth by delivering exceptional customer service and managing showroom inventory and layout. Handle all comprehensive administrative tasks for business operations.
- Lead the digital marketing efforts, handling all social media content creation for the company. Assist with marketing initiatives including Google SEO and geofencing.
- Assist designers in project management, customer consultations, scheduling, and design.
- Specialize in creating a positive customer experience by greeting and assisting clients upon entry.
- Oversee the complete lifecycle of orders, from initiation to delivery, implementing streamlined processes for optimal efficiency.
- Daily coordination with the company owner, designers, warehouse employees, and field installers to ensure business operations are completed timely and successfully.
- Took on manager-level responsibilities by handling high-stress situations and resolving conflicts with difficult or upset customers. Demonstrated strong problem-solving skills and maintained professionalism in managing customer expectations and concerns.
Professional Musician/Music Teacher
Self-Employed
Albany , NY
01.2016 - Current
- Lead guitar player for renowned country-rock band Tompkins Drive.
- Band leader for Albany metal band Last To Fall.
- Guitar player for several different professional music companies throughout the capital district, including Park Playhouse musical company which performs year-long at Washington Park and Cohoes Music Hall, professional wedding/cover bands, and private events.
- Guitar teacher for CM Fine Arts in Clifton Park and Patrizio Center of the Arts in Latham. Now continue to teach music lessons privately.
- Have gained a great amount of experience in marketing/leadership through being a professional musician. Marketing/promoting events, marketing music releases, video/photo design, music engineering/recording, negotiating contracts, scheduling rehearsals, leading bands, providing high-level performances, and maintaining a disciplined practice schedule.
- Developed valuable transferable skills and experiences that have significantly contributed to professional career.
Service Advisor
Caliber Collision
Cohoes , NY
06.2023 - 08.2023
- Assists customers with the repairs for their vehicles.
- Consult with technicians regarding the repair process.
- Write accurate estimates for repairs following insurance guidelines.
- Assess vehicle damage, create repair plan, order parts, main point of contact for customer.
Claims Adjuster
Progressive Insurance
Albany , NY
08.2019 - 06.2023
- Started at Progressive as Mail Handler, first promoted to Admin Claims Specialist on the Word Processing team. Moved to PCS Admin team; processing all physical car titles, power of attorney's, odometer disclosures, vehicle registrations, and lien releases. Ran DMV searches, processed subpoenas, made third party reports.
- Promoted again to Claims Adjuster, serving as Progressive's main point of contact for customers. Directed and made decisions regarding the repair process. Worked closely with body shops, determined liability for accidents, initiated subrogation, evaluate and handled payments, monitored vehicle rentals.
- Provided exceptional service by clearly explaining the claims process, answering questions, and guiding customers through their claims journey.
- Conducted thorough investigations to evaluate potential liabilities, including analyzing police reports, witness statements, and accident scenes.
- Skillfully handled and assessed liability claims, determining coverage and responsibility for complex cases.
- Ensured all claims were processed in compliance with legal and company standards, maintaining detailed and accurate records of all communications and decisions.
- Selected as leader for the Employee Advisory Board; trained lower-level employees and played a key role in enhancing administrative processes for employees.
- Go-to employee for coworkers needing assistance.
Crew Member
Dunkin' Donuts
Albany , NY
05.2016 - 08.2019
- Prioritized working as a team with coworkers. Focused on quick successful orders and informing the customers of any recent changes to the menu. Quick to explain and sell limited edition items. Developed great relationships with regular customers.
- Developed exceptional customer service skills and an understanding of food-product sales.
- Earned Employee of the Month in May 2017.
Crew Member
Bruegger's Bagels
Latham , NY
06.2014 - 06.2015
Education
Bachelor of Science - Music Industry
The College of Saint Rose
Albany, NY05.2019
High School Diploma -
Shaker High School
Latham, NY06.2015
Skills
- Work Ethic: Proven track record of dedication, reliability, and high performance in diverse roles
- Teamwork: Demonstrated excellence in collaborating with colleagues, enhancing team dynamics, and achieving collective objectives
- Creativity: Strong aptitude for developing unique solutions, thinking outside the box, and applying imaginative approaches to drive project success and problem-solving
- Communication: Skilled in articulating ideas clearly, actively listening, and engaging with various audiences to ensure mutual understanding and effective collaboration
- Customer Service: 10 years of providing exceptional support, resolving issues effectively, and creating positive experiences for customers through attentive and responsive service
Honors/Certifications
- Avid Pro Tools Operator Certified
- Winner of 2018 Jack Fragomeni Award Scholarship at the College of Saint Rose
- Earned several performance bonuses at Progressive Insurance and Kitchen and Bath World
- Leader of Employee Advisory Board at Progressive Insurance
Timeline
Showroom Coordinator
Kitchen And Bath World
08.2023 - Current
Service Advisor
Caliber Collision
06.2023 - 08.2023
Claims Adjuster
Progressive Insurance
08.2019 - 06.2023
Crew Member
Dunkin' Donuts
05.2016 - 08.2019
Professional Musician/Music Teacher
Self-Employed
01.2016 - Current
Crew Member
Bruegger's Bagels
06.2014 - 06.2015
Bachelor of Science - Music Industry
The College of Saint Rose
High School Diploma -
Shaker High School
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