Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Robertson

Coatesville,IN

Summary

Proven field representative and delivery driver with a track record of enhancing customer satisfaction and fostering strong relationships at Ricoh USA, INC. Skilled in technical troubleshooting and customer relations, demonstrating a goal-oriented mindset and exceptional problem-solving abilities. Achieved significant improvements in team productivity and efficiency through effective training and multitasking.

Personable and dedicated professional with strong communication and interpersonal skills. Proficient in understanding customer needs and providing tailored solutions, with solid grasp of data collection and analysis. Committed to driving results and fostering positive client relationships.

Developed excellent communication and client management skills in field-based environment. Demonstrated ability to assess client needs and deliver effective solutions, consistently exceeding expectations. Seeking to leverage these transferable skills in new role, contributing to organizational success.

Overview

9
9
years of professional experience

Work History

Field Representative 2

Ricoh USA, INC
03.2022 - Current
  • Completed paperwork in full, on time and with high accuracy.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Assisted in training new team members, resulting in increased productivity and overall team performance.
  • diagnose printer issues when a customer calls. repair printer when needed or replace when printer is beyond repair.
  • Deliver toner when customer requests replacements

Delivery Driver

CPC Office Technologies
01.2019 - 03.2022

Deliver printers and copiers to customers location. Pickup printers and copiers from customers location. While delivering equipment i would install the ip addresses and set the equipment in the location the customers requires. Did related paperwork on time.

  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

Express Employment Professionals
09.2018 - 01.2019

Delivered and picked up printers and copiers for CPC Office Technologies. Did related paper work and installed new equipment to the customers location.

  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Stacker Operator and Yard Spotter

CIS
02.2018 - 09.2018
  • Operated stacker machines for smooth product flow and improved overall output.
  • Enhanced production efficiency by maintaining and troubleshooting Stacker Operator equipment.
  • Collaborated with team members to optimize workflow, enhancing productivity levels.
  • Spotted Trailers in Docks and removed trailers from docks to move product from loading area to safe locations for outside drivers to find their trailers.

Yard Spotter

Express Employment Professionals
08.2017 - 02.2018
  • Conducted thorough pre-trip inspections of yard tractors, identifying any necessary repairs or maintenance concerns promptly.
  • Maintained an organized yard, positioning trailers in designated spaces to optimize workflow.
  • Provided reliable support during peak periods, effectively managing increased workload demands.
  • Reduced potential hazards with vigilant inspection of trailers for maintenance issues.
  • moved empty trailers to loading docks and removed loaded trailers from loading docks to trailer yard.

Site/Roving Security Officer

Signal 88 Security
06.2017 - 08.2017
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Unemployed

Unemployment
05.2017 - 06.2017

spent everyday looking for a job

Tri Axle Dump Truck Driver

Saulters 3 C's Construction
11.2015 - 05.2017
  • Streamlined communication with dispatchers, updating them on job progress and any unexpected delays.
  • Maintained detailed records of deliveries, pickups, and vehicle maintenance for accurate reporting purposes.
  • Increased productivity by adhering to safety protocols and promptly addressing potential hazards.
  • picked up sand or dirt from the company pits and delivered them to customer locations safely.

Education

Bachelor of Science - Cyber Security

Purdue Global Univeristy
West Lafayette, IN
10-2024

Associate of Science - Cyber Security

Pensacola State College
Pensacola, FL
12-2021

Skills

  • Customer relations
  • Goal-oriented mindset
  • Technical aptitude
  • Networking
  • Product training
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills

Timeline

Field Representative 2

Ricoh USA, INC
03.2022 - Current

Delivery Driver

CPC Office Technologies
01.2019 - 03.2022

Delivery Driver

Express Employment Professionals
09.2018 - 01.2019

Stacker Operator and Yard Spotter

CIS
02.2018 - 09.2018

Yard Spotter

Express Employment Professionals
08.2017 - 02.2018

Site/Roving Security Officer

Signal 88 Security
06.2017 - 08.2017

Unemployed

Unemployment
05.2017 - 06.2017

Tri Axle Dump Truck Driver

Saulters 3 C's Construction
11.2015 - 05.2017

Bachelor of Science - Cyber Security

Purdue Global Univeristy

Associate of Science - Cyber Security

Pensacola State College
Paul Robertson