Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAUL SHELDON

ATTLEBORO,MA

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

12
12
years of professional experience

Work History

Help Desk Analyst

Steward Health Care
01.2016 - 11.2022
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Built and provided basic end-user troubleshooting and desktop support on Windows.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved technical issues by troubleshooting.

Warehouse Manager

Bob's Discount Furniture
10.2010 - 12.2015
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Education

High School Diploma -

Mansfield High School
Mansfield, MA
06.2004

Skills

  • First Level Support
  • User Experience
  • Closing Tickets
  • Analytical and Methodical
  • Knowledge Base
  • Resolving Problems and Incidents

Timeline

Help Desk Analyst

Steward Health Care
01.2016 - 11.2022

Warehouse Manager

Bob's Discount Furniture
10.2010 - 12.2015

High School Diploma -

Mansfield High School

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