Paul Smith
Savannah,GA
Summary
Quality Assurance Analyst with extensive experience at American Tire Distributors, specializing in process improvement and sales analysis. Achievements include significant enhancements in customer service through targeted mentoring and training initiatives. Committed to driving project success and promoting team collaboration to deliver exceptional results in sales and quality assurance.
Overview
29
29
years of professional experience
Work History
Quality Assurance Analyst
American Tire Distributors (ATD)
Savannah, GA
11.2002 - Current
- Carried out a thorough assessment of daily business sales calls and integrated company processes based on each phone score
- Contributed to weekly Microsoft Teams meetings reviewing modifications in company processes.
- Compiled detailed reports reflecting project progress in line with set timelines.
Employed reports to enhance daily call analysis and streamline sales procedures. - Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conduct Microsoft Teams meetings with individual Customer Service Representatives and groups to review Quality Assurance policies.
- Aided Warehouse Manager in cycle counting and inventory record updates.
- Facilitated sales of tires, custom wheels, and supplies for a broad range of clients.
- Engaged with customers retrieving tires and supplies at customer pick-up window.
Tire Sales
Savannah Tire
Savannah, GA
01.2000 - 11.2002
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Collaborated effectively with diverse team members to achieve objectives and resolve customer issues regarding products and services.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Tire Sales
Goodyear Tire & Rubber
Savannah, GA
05.1996 - 12.1999
- Developed and implemented strategies to increase sales of tires.
- Performed regular inspections of tires before they were sold to customers.
- Resolved customer complaints regarding product quality promptly.
- Identified opportunities for improvement within processes related to tire sales.
- Provided technical advice on tires for customers based on their needs.
Education
Associate of Science - Marketing Management
05-1994
Skills
- Quality assurance and process improvement
- Data analysis and reporting
- Project management
- Customer service
- Mentoring and training
- Microsoft Program skills: Excel, Word, Power Point, Teams
Affiliations
- Play guitar with Church Praise Group
- Paint abstract art
- Collect and listen to Vinyl Records
- Mow grass
- Spend Time with Family
- Cooking
Languages
German
Limited
Spanish
Limited
References
References available upon request.
Personal Information
Education and Training
other
Timeline
Quality Assurance Analyst - American Tire Distributors (ATD)
11.2002 - Current
Tire Sales - Savannah Tire
01.2000 - 11.2002
Tire Sales - Goodyear Tire & Rubber
05.1996 - 12.1999
Savannah Technical College - Associate of Science, Marketing Management
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