Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 15+ years of progressive IT experience.
Overview
16
16
years of professional experience
Work History
District IS
Expeditors International Of WA
10.2008 - Current
Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
Installed, modified, and repaired software and hardware to resolve technical issues.
Configured hardware and granted system permissions to new employees.
Increased employee productivity with thorough training on new software tools and processes.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Streamlined company operations through the installation and configuration of new software applications.
Used ticketing systems to manage and process support actions and requests.
Worked with Windows and UNIX operating systems.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Provided basic end-user troubleshooting and desktop support.
Trained users on how to properly operate equipment and software programs.
Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
Monitored networks and network devices to resolve technical problems quickly.
Implemented and maintained virtual private networks.
Developed and documented network policies, procedures and standards.
Installed and configured network printers and other peripheral devices.
Diagnosed and resolved hardware and software issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Analyzed network traffic and performance metrics to optimize system performance.
Devised scripts and automation tools to improve system efficiency.
Education
PC\LAN Certificate - Computer Networking
Brown Institute
Mendota, MN
01.2000
Skills
Network configuration
System diagnostics
Troubleshooting skills
Network Troubleshooting
End-user support
Hardware and software maintenance
Remote Support
IT Asset Management
VPN Configuration
Software Installation
Timeline
District IS
Expeditors International Of WA
10.2008 - Current
PC\LAN Certificate - Computer Networking
Brown Institute
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