Paul Snoeyenbos
Lakeville,MN
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 15+ years of progressive IT experience.
Overview
16
16
years of professional experience
Work History
District IS
Expeditors International Of WA
10.2008 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Increased employee productivity with thorough training on new software tools and processes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Streamlined company operations through the installation and configuration of new software applications.
- Used ticketing systems to manage and process support actions and requests.
- Worked with Windows and UNIX operating systems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Trained users on how to properly operate equipment and software programs.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented and maintained virtual private networks.
- Developed and documented network policies, procedures and standards.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Devised scripts and automation tools to improve system efficiency.
Education
PC\LAN Certificate - Computer Networking
Brown Institute
Mendota, MN01.2000
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- End-user support
- Hardware and software maintenance
- Remote Support
- IT Asset Management
- VPN Configuration
- Software Installation
Timeline
District IS
Expeditors International Of WA
10.2008 - Current
PC\LAN Certificate - Computer Networking
Brown Institute
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