Paul Sylvester
New York,NY
Summary
Dedicated Security Officer, Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer issues.
Overview
16
16
years of professional experience
Work History
CSA Security Officer (Seasonal)
New York Park and Recreation
New York, New York
05.2026 - Current
- Monitored park facilities to ensure safety and security for all visitors.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement.
- Enforced park rules and regulations, maintaining a safe environment for guests.
- Monitored entrances and exits to prevent unauthorized access and ensure compliance with park regulations.
- Conducted property surveys to identify security concerns, preventing vandalism and ensuring alarm systems remained operational.
- Resolved customer complaints by communicating effectively and utilizing problem-solving skills to enhance visitor satisfaction.
- Followed policies and procedures to meet or exceed established performance requirements.
- Escalated customer issues to management for resolution. to the appropriate department or manager for resolution.
Security Officer. (Yankee Stadium) (Temp Seasonal)
Securitas Security Services USA
New York, New York
03.2026 - 07.2026
- Monitored premises to ensure safety and security of property and personnel.
- Welcomed staff, guests, vendors, and contractors upon their arrival at the facility entrance. upon arrival at the facility entrance.
- Responded to alarms and emergencies, coordinating with local authorities to ensure safety and swift resolution.
- Assisted visitors and employees on-site, delivering exceptional customer service to enhance their experience.
CSA Security Officer (Seasonal)
New York Park and Recreation
New York, New York
04.2025 - 09.2025
- Monitored park areas to ensure visitor safety and compliance with regulations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded promptly to emergencies, providing assistance and coordinating with local authorities.
- Resolved conflicts and complaints to maintain a positive visitor experience.
- Managed customer feedback to enhance service quality and satisfaction.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted patrons with inquiries about park facilities and programs.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
Security Guard
Allied Universal
New York City, NY
12.2024 - 04.2025
- Conducted regular patrols to identify and address potential security issues.
- Conducted regular patrols to identify and resolve security issues, enhancing overall safety.
- Enforced access control protocols, ensuring secure entry for authorized personnel and vehicles.
- Facilitated communication with team members to ensure collaboration.
- Communicate regularly with Team Members.
- Delivered protection and security services to safeguard personnel and property.
Maintenance Worker
Department of Parks and Recreation
New York City
02.2021 - 08.2021
- Removed trash and sanitized restrooms to ensure a pleasant environment
- Mopped and swept floors to uphold safety and hygiene standards floors in public areas to maintain cleanliness
- Maintained cleanliness of parks and surrounding areas to enhance visitor experience
- Assisted park visitors with inquiries and information about park amenities.
Laborer
Bundy Movers
New York, NY
02.2017 - 10.2020
- Cleared apartments and office buildings to prepare for new occupancy
- Executed various general labor tasks to support team operations
- Transported clients to various destinations for timely arrivals between destinations to ensure timely arrivals
Security Guard
All Guard
New York, NY
07.2013 - 08.2016
- Checked clients in and out of the facility, ensuring accurate records.
- Oversaw front desk operations to maintain security and provide assistance
- Conducted regular patrols throughout the facility to ensure safety.
- Completed Incident Reports to document details of incidents for all relevant incidents
- Compiled detailed Incident Reports to document occurrences and actions taken.
Residential Aide Security Guard
Barrier Free Living
New York, NY
10.2010 - 06.2012
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Ensured a safe and clean living environment for all residents daily.
- Provided support to clients in managing daily living activities, including personal hygiene and meal preparation.
- Recorded resident information in computer system to maintain accurate records
- Provided incident reports to document occurrences
- Maintained safe, clean living environment for residents to promote well-being
- Compiled incident reports to document events and ensure proper follow up
Education
Certificate - Human Services Training Program,
Project Renewal
New York City, NY 08.2024 - 09.2024
Aphilla Randolph High School
New York City, NYSkills
- Safety Monitoring
- Safety compliance
- Incident Reporting
- Log Management
- Conflict Resolution
- Customer Service
- Active Listener
- Problem resolution
- Adaptability
- Multitasking Capability
- Teamwork
- Team Player
- Attention to Detail
- Strong Work Ethic
- Assertiveness
Timeline
CSA Security Officer (Seasonal)
New York Park and Recreation
05.2026 - Current
Security Officer. (Yankee Stadium) (Temp Seasonal)
Securitas Security Services USA
03.2026 - 07.2026
CSA Security Officer (Seasonal)
New York Park and Recreation
04.2025 - 09.2025
Security Guard
Allied Universal
12.2024 - 04.2025
Certificate - Human Services Training Program,
Project Renewal
08.2024 - 09.2024
Maintenance Worker
Department of Parks and Recreation
02.2021 - 08.2021
Laborer
Bundy Movers
02.2017 - 10.2020
Security Guard
All Guard
07.2013 - 08.2016
Residential Aide Security Guard
Barrier Free Living
10.2010 - 06.2012
Aphilla Randolph High School