Dynamic professional with a proven track record at Susquehanna Workforce Network, enhancing network performance and customer satisfaction. Excelled in problem-solving, leadership, and collaboration, significantly improving security posture and operational standards. Skilled in customer service and facility cleaning, adept at fostering positive relationships and ensuring workplace safety.
Overview
3
3
years of professional experience
Work History
Team Member
Susquehanna Workforce Network
07.2024 - 08.2024
Enhanced network performance by optimizing configurations and implementing new technologies.
Managed relationships with vendors and service providers, negotiating contracts to optimize cost-effectiveness while maintaining quality standards.
Spearheaded initiatives to improve overall security posture by identifying vulnerabilities and implementing appropriate countermeasures.
Championed the implementation of standardized processes for change management, ensuring minimal impact on service levels during network updates and modifications.
Learned all required tasks quickly to maximize performance.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Improved customer satisfaction by quickly helping each person find desired items.
Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Janitor
Gentleman's Edge
01.2022 - 05.2022
Responded immediately to calls from personnel to clean up spills and wet floors.
Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Cleaned equipment and machinery to maintain in optimum working condition.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Education
No Degree -
Aberdeen Highschool
Aberdeen, MD
06-2027
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Collaboration and teamwork
Following instructions
Cleaning
Flexible schedule
Leadership qualities
Workplace safety
Heavy lifting
Relationship building
Order preparation
Facility cleaning
Conflict resolution
Interests
I like working with my hands and fixing things
Watching Movies and TV Shows
Cooking
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Enjoying the art of baking and pastry-making, experimenting with recipes
Martial Arts
Baking
Graphic Design
Playing Sports
Animal Care
Coding and Programming
Video Gaming
Timeline
Team Member
Susquehanna Workforce Network
07.2024 - 08.2024
Janitor
Gentleman's Edge
01.2022 - 05.2022
No Degree -
Aberdeen Highschool
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