Paul Thanem
Camas
Summary
Detail-oriented professional with experience in customer service and team coordination, skilled in applying procedures, managing multiple responsibilities, heavily tech savvy and maintaining accurate records. Proven ability to communicate effectively, share empathy, assess individual needs, and provide fair, consistent support.
Overview
7
7
years of professional experience
Work History
Supervising Manager
Starbucks
Camas, WA
08.2021 - Current
- Managed inventory and conducted audits while maintaining strict adherence to procedures and accuracy standards.
- Handled cash management responsibilities, ensuring accurate counts, order placement, and compliance with financial procedures.
- Coordinated scheduling and daily operations to maintain consistent coverage and timely response in high-demand environments.
- Applied policies to resolve customer concerns, ensuring fair, consistent outcomes while maintaining confidentiality.
Lead Juicer
Nekter Juice Bar Inc.
Vancouver, Washington
05.2020 - 08.2021
- Assisted customers by assessing needs, explaining options clearly, and guiding them toward appropriate solutions based on individual circumstances.
- Reviewed financial information and operational data to identify cost-saving opportunities while maintaining service quality and compliance with standards.
Customer Service Manager
Kidfest
Seattle, Washington
06.2019 - 08.2019
- Streamlined communication channels between customers and the support team for better engagement.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZAssociate of Arts - Psychology
Clark College
Vancouver, Washington, WA6 2025
High School Diploma -
Mountain View High School
Vancouver, WA6 2021
Skills
- Highly effective communication skills
- Inventory management
- Data-driven decision making
- Multitasking
- Scheduling and coordinating
- Cash Management
- Number Organization
Timeline
Supervising Manager
Starbucks
08.2021 - Current
Lead Juicer
Nekter Juice Bar Inc.
05.2020 - 08.2021
Customer Service Manager
Kidfest
06.2019 - 08.2019
Bachelor of Arts - Business Communication
Arizona State University
Associate of Arts - Psychology
Clark College
High School Diploma -
Mountain View High School