Paul Thanem
Camas
Summary
Results-driven professional supervising manager with a strong background in customer service excellence and team management. Proven ability to implement strategies that enhance customer satisfaction, optimize inventory management and increase sales in an establishment while following trends and data. Dedicated towards adapting to any environment in order to maximize the efficiency of my work.
Overview
7
7
years of professional experience
Work History
Supervising Manager
Starbucks
Camas
08.2021 - Current
- Managed inventory levels and conducted regular stock assessments for efficiency.
- Coordinated staff schedules to optimize coverage during peak periods.
- Implemented procedures to enhance customer experience and satisfaction rates.
- Developed promotional displays to drive product awareness and sales initiatives.
- Facilitated team meetings to communicate goals, updates, and expectations effectively.
- Monitored team performance, identified areas for improvement, and provided constructive feedback to staff members.
- Implemented strategies to improve customer satisfaction ratings from surveys conducted by the company.
Lead Juicer
Nekter Juice Bar Inc.
Vancouver
05.2020 - 08.2021
- Trained new staff on juicing techniques and safety protocols.
- Collaborated with team members to enhance product offerings and customer experience.
- Assisted customers with product selection, providing recommendations based on preferences.
- Monitored equipment for maintenance needs to ensure optimal performance.
- Facilitated communication between different teams within the organization to ensure smooth operations.
- Resolved customer complaints in a timely manner regarding product quality or service issues.
- Analyzed financial data to identify areas where cost savings could be achieved without compromising quality or customer satisfaction.
Customer Service Manager
Kidfest
Seattle
06.2019 - 08.2019
- Coordinated with departments to resolve complex customer issues efficiently and effectively.
- Streamlined communication channels between customers and the support team for better engagement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Associate of Arts - Psychology
Clark College
Vancouver, Washington, WA06-2025
High School Diploma -
Mountain View High School
Vancouver, WA06-2021
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZSkills
- Customer service excellence
- Team Building skills
- Tech Savvy
- Profit and loss management
- Highly effective communication skills
- Inventory management
- Data-driven decision making
- Revenue forecasting
- Multitasking
- Decision-making
- Scheduling and coordinating
Timeline
Supervising Manager
Starbucks
08.2021 - Current
Lead Juicer
Nekter Juice Bar Inc.
05.2020 - 08.2021
Customer Service Manager
Kidfest
06.2019 - 08.2019
Associate of Arts - Psychology
Clark College
High School Diploma -
Mountain View High School
Bachelor of Arts - Business Communication
Arizona State University