Paul Upshaw

• Managed Department Volume of $3.4M and 240 Residential Units.
• Key leadership role in selecting, developing and leading Building Services (Facilities) Team to ensure all aspects of community life are maintained at high standards
• Lead Illinois Department of Public Health Audits for Life Center Area (Skilled Nursing, Assisted Living and Memory Support) and remediate any safety citations
• Oversees all components of Life Safety testing, inspections and regulations pertaining to NFPA Standards
• Conducts Monthly Community Risk and Safety Committee Meeting for Mather site and corporate personnel.

• Managed the operations for 166 locations with budgeted volume of $11.8M
• Ensured that all Key Performance Indicators (KPI's) and performance objectives are completed to client's satisfaction
• Achieved 3-year Accreditation Association for Ambulatory Health Care (AAAHC) awarded for the 3 surgical sites
• Conducted governance and Quarterly Business Reviews (QBR) meetings for clients
• Knowledgeable of equipment and buildings components to effectively provide long term direction for the account.

• Led Monthly KPI Meeting to review Service Level Agreement (SLA) performance status with CPS Leadership for our 320 K-12 schools
• Introduced ideas and established innovative technologies for school sites (i.e., Feedback Now, KIPSU, Air Purifiers, Care Isolation Rooms Monitoring) during COVID-19 pandemic
• Developed proactive maintenance inspections and Power BI dashboards with the Sodexo Labor and Workforce Management Team, determining work order status improvements
• Mentored/monitored the progress of SodexoMagic's MWBE Integrated Facilities Management Subcontractor, covering 10 CPS District Schools
• Maintained close and constant communication with CPS Leadership’s Web of Influence weekly.

Specializing in the support of client contract execution and rational risk management for over 14 locations (3 of 14 shown next), creating a distinct competitive advantage in pursuit of Sodexo's growth agenda.

• Monitored Environmental Services (EVS) and Food and Nutrition Departments for 238 bed hospital
• Developed strong client relationships with Chief Operations Officer, Chief Medical Officer, Chief Nursing Officer, Chief Financial Officer, and various Medical Departments Managers
• Performed audits with The Joint Commission and resolved violations within the allotted timeframe
• Managed Foods Operations product inventory and procurement of supplies, and, saved money by instituting alternate products and services for EVS
• Heavy Union environment.

• Responsible for EVS operations for the 410-acre campus, which consisted of approximately 44 buildings on the Main and North Campuses
• Utilized Lean 6 Sigma methodology to re-configure custodial cart setup process, reducing morning prep time by 20 minutes
• Worked closely with Sodexo Food Services for Planned Events and coordinate custodial staff to accommodate Lewis University Leadership's requests.

• Operated EVS operations for 320 Bed Hospital
• Managed “strategic room cleaning after discharge” technology called Trakker to monitor patient flow
• Utilized several technologies such as Operating Room terminal cleaning inspections, Black Light Inspection Program, and HCAP/Press Ganey score results for improvements.

• Directed maintenance and design team comprised of 20 personnel with managed volume of $2.8M
• Controlled 36 Federally Qualified Healthcare Centers (FQHC) in metro Chicago area
• Served as the Incident Commander Team Leader for Emergency Management Disasters and Environment of Care (EOC) Chairperson for the entire company
• Led efforts on $1.9M project management for construction of new healthcare building.

• Led 10 direct reports and 40 vendors on a budget of $3.7MM
• Saved $85,000 in Supply Chain efforts by elimination under performing suppliers and new establishing a new protocol
• Key focus on strategic planning/implementation of capital improvement projects, resulting in $1.5M savings.

• Multi-site management responsibilities for both Robertshaw Controls and Henkel Corporation with 4.6M managed volume
• Performed integrated facility management, project management assignments, regulated activity for 30 vendor contracts and suppliers
• Managed Lean 6 Sigma Warehouse project, resulting in $12,000 savings.