Paul wilson
Waterford Township
Summary
Dynamic professional with extensive experience at Walmart and FedEx, excelling in inventory management and customer service. Proven ability to lead teams effectively, ensuring safety compliance and operational efficiency. Recognized for enhancing team collaboration and resolving issues promptly, contributing to a positive work environment and improved customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
Rochester Hills
05.2023 - 06.2025
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized backroom inventory to maintain a tidy and accessible workspace.
- Operated pallet jacks and hand trucks for efficient product movement.
- Followed safety protocols to ensure compliance during overnight operations.
- Assisted in unloading deliveries and verifying incoming shipments for accuracy.
- Collaborated with team members to complete nightly stocking tasks efficiently.
- Maintained cleanliness of work area to promote a safe environment.
- Checked expiration dates on products to ensure quality and safety standards were met.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Restocked shelves according to plan-o-grams set up by management team.
- Assessed floor displays to restock merchandise.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained an orderly appearance at all times throughout the store.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
Fedex driver
FedEx:Ground
Auburn Hills
06.2013 - 03.2018
- Operated delivery vehicles to transport packages to various locations.
- Followed safety protocols to ensure secure and efficient driving practices.
- Loaded and unloaded packages efficiently while maintaining package integrity.
- Planned delivery routes to optimize time and reduce fuel consumption.
- Communicated with dispatchers regarding delivery schedules and route changes.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on safety practices and company procedures.
- Delivered goods and services to customers on time and in excellent condition.
- Documented delivery logs to track shipments and maintain accurate records.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight when necessary.
Shift Leader
Taco Bell
South Lyon
03.2008 - 03.2012
- Supervised team members during peak service hours.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and placed orders for supplies as needed.
- Ensured compliance with health and safety regulations at all times.
- Resolved customer complaints and provided effective solutions quickly.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Conducted regular team meetings to improve communication and morale.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
Associate of Science - Nursing/cybersecurity
Schoolcraft College
Livonia, MISkills
- Customer service
- Team collaboration
- Inventory management
- Safety compliance
- Effective communication
- Time management
- Drawer assignments
- Shift leadership
- Team motivation
- Issue resolution
- Shift scheduling
- Sales reporting
- Goal setting and tracking
- Professional appearance
- Operations management
- Employee attendance monitoring
- Customer retention strategies
- Policy enforcement
- POS system operation
- Sales and upselling
- Staff engagement
- Action planning
- Follow-up procedures
- Problem-solving
- Cash handling
- Employee relations
- Team supervision
Affiliations
- Girl scout troop leader,computer skills, foootball,preist hood,
Certification
- Chaffeurs license
References
References available upon request.
Timeline
Overnight Stocker
Walmart
05.2023 - 06.2025
Fedex driver
FedEx:Ground
06.2013 - 03.2018
Shift Leader
Taco Bell
03.2008 - 03.2012
Associate of Science - Nursing/cybersecurity
Schoolcraft College