Paul Winters
Canadensis,PA
Summary
Dynamic engineer specializing in incident management and network assurance, recognized for implementing substantial enhancements in outage management and transport facility engineering, poised to utilize expertise for improved operational performance and reliability.
Overview
2026
2026
years of professional experience
Work History
Engineer IV Specialist - Network System Assurance
Verizon
Branchburg Township, New Jersey
01.2021 - Current
- Facilitated issue resolution related to monitoring, troubleshooting, and trouble tickets for the team.
Served as escalation facilitator, driving projects and identifying improvement opportunities.
Enhanced team efficiency through continuous process improvements.
Executed Team Lead duties as Outage Manager for Wireless Network Management Center, ensuring FCC compliance.
Oversaw telco partner transport facilities engineering, supporting various Verizon partners.
Managed system, RAN EBH outages, Loss of Diversity, Dark Fiber, and 911 service-related transport issues.
Investigated 911 outages and Loss of Diversity incidents, recommending actions to Network Assurance and vendors.
Prepared daily Loss of Diversity reports for management review.
Engineer IV Specialist
Verizon
Bedminster, New Jersey
2017 - 01.2021
- Analyzed and resolved chronic transport issues in EBH, GigE, OCx SONET, and DWDM, ensuring uninterrupted delivery of 3G, 4G, and 5G services while meeting corporate standards.
- Provided second-tier support to over 10 regional personnel across multiple markets, addressing transport-related network performance issues.
- Resolved more than 15 moderately complex technical issues monthly by delivering detailed status and analysis reports to management and four regional teams.
- Collaborated with maintenance personnel to troubleshoot chronic DS3 and T1 connectivity network issues.
- Documented and reported over 50 network alarms and facility issues weekly, escalating critical incidents for resolution within an average of 2 hours.
- Generated bi-weekly network status reports for five departments, enabling informed decision-making on network performance and uptime.
- Led discussions during monthly Operations calls with regions to formulate targeted action plans for network issue resolution.
- Utilized trouble-reporting tools like SevOne, Sane, and NCWS to manage over 100 network incidents monthly, enhancing overall system reliability.
Senior Technician - Systems
Verizon
Bedminster, New Jersey
07.2015 - 07.2017
- Performed Tier 2 troubleshooting on Verizon Wireless cell site routers, uncovering chronic Ethernet Backhaul and trunk group issues, and suggesting specific remedies that strengthened network reliability and improved customer experience.
NOC Tech - Data
Verizon
06.2005 - 07.2015
- Executed troubleshooting for over 150 EVDO and LTE facilities nationwide, resolving connectivity issues to optimize network performance.
- Produced monthly, quarterly, and yearly reports on Top LTE Facility performance metrics to assist management in strategic decisions.
- Managed over 100 ISS Remedy trouble tickets related to network system assurance and troubleshooting.
- Monitored daily operations for adherence to Verizon Wireless policies, impacting over 100 transactions daily.
- Analyzed over 100 IPBH and EVDO web archive reports, along with service performance data, to identify recurring network performance issues.
Network Operations Control Engineer
UPS
Mahwah, New Jersey
01.2005 - 07.2005
- Managed resolution of more than 50 facility and network-related challenges for UPS in a 6-month span, employing technologies including DS3, T1, and VoIP.
Senior Network Support Engineer
AT&T
Bedminster, New Jersey
09.2002 - 12.2004
- Oversaw troubleshooting and maintenance of ATM and Frame Relay data network, ensuring 99.9% network uptime and improving overall service reliability.
Line Supervisor / NOC Manager
AT&T
Piscataway, New Jersey
08.1999 - 09.2002
- Managed a team of 22 communication technicians during night shifts, overseeing scheduling and performance appraisals to optimize workflow and team productivity.
Skills
- Network troubleshooting techniques
- System engineering principles
- Telecommunications protocols expertise
- Data analysis proficiency
- Incident management practices
- Wireless technology solutions
- DS3 and T1 configurations
- Network operations management skills
- Switching technologies knowledge (Frame Relay, ATM)
- Telephony systems expertise (VoIP)
- Router management (Cisco, Juniper)
- Remedy software experience for incident tracking
- Troubleshooting skills for network issues
- Cabling and fiber optics installation expertise
- Ciena and Fujitsu
Timeline
Engineer IV Specialist - Network System Assurance
Verizon
01.2021 - Current
Senior Technician - Systems
Verizon
07.2015 - 07.2017
NOC Tech - Data
Verizon
06.2005 - 07.2015
Network Operations Control Engineer
UPS
01.2005 - 07.2005
Senior Network Support Engineer
AT&T
09.2002 - 12.2004
Line Supervisor / NOC Manager
AT&T
08.1999 - 09.2002
Engineer IV Specialist
Verizon
2017 - 01.2021