Paul Woodward III
North Las Vegas,NV
Summary
Demonstrated ability in business operations with strong organizational skills and effective communication. Experienced in training team members and troubleshooting issues to enhance productivity and minimize downtime.
Overview
11
11
years of professional experience
Work History
Business Operation Analyst
RVO Health
Las Vegas, Nevada
05.2022 - Current
- Assisted in troubleshooting issues to minimize downtime and disruptions.
- Trained new technicians on operational protocols and best practices.
- Communicated with supervisors regarding equipment status and needed repairs.
- Managed appointment bookings and adjusted schedules based on availability.
- Answered phones and routed voicemails to respective employees.
Coaching support lead
Rally Health
Las Vegas, Nevada
09.2019 - 05.2022
- Managed phone lines for coach call-outs to ensure timely support
- Developed training materials to streamline onboarding process for new support staff.
- Identified and resolved connectivity issues to reduce downtime.
- Collected, analyzed and reported on data for use in operational planning.
Manager on Duty
Rally Health
Las Vegas, Nevada
05.2018 - 09.2019
- Trained new staff on operational procedures and customer interaction protocols.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular meetings to discuss team performance and address challenges.
Health Coach
Real Appeal
Las Vegas, NV
06.2015 - 05.2018
- Facilitated group sessions and one-on-one conversations online for 500+ members, focusing on individual health goals.
- Provided tailored weight loss coaching to clients across various locations, enhancing their journey toward better health.
- Guided clients in developing personalized health and wellness plans.
Education
Bachelor Of Arts - Criminal Justice
Northern State University
Aberdeen, SD12-2014
High School Diploma -
Canyon Springs H.S
North Las Vegas05-2010
Skills
- Technical troubleshooting
- Scheduling systems
- Team collaboration
- Effective communication
- Organizational management
- Conflict resolution
Accomplishments
- 2019 Optum Superhero
- NSIC 2x Player of the week
- NSIC 2014 honorable mention
Timeline
Business Operation Analyst
RVO Health
05.2022 - Current
Coaching support lead
Rally Health
09.2019 - 05.2022
Manager on Duty
Rally Health
05.2018 - 09.2019
Health Coach
Real Appeal
06.2015 - 05.2018
Bachelor Of Arts - Criminal Justice
Northern State University
High School Diploma -
Canyon Springs H.S