Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Yang

Paul Yang

New Brighton,MN

Summary

I am a detailed oriented person that is attentive and goal focused to achieve successful outcomes. Loves working with people to educate, communicate, entertain, or simply provide referrals. Talented critical thinker and problem solver with high level business and financial acumen. Works great alone or with others and consistently exceeds expectations. Excellent communication and interpersonal skills.

Overview

13
13
years of professional experience

Work History

Consultant

Firstat Nursing Services, LLC
02.2020 - Current
  • Provide consultation to clients needing medical and social services.
  • Enroll and seek programs that fit client profile.
  • Interpret whenever needed and do a quarterly review of the care plan.
  • Developed and implemented customized strategies to meet client needs.
  • Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.

Insurance Broker

First Financial Security, Inc
11.2011 - Current
  • Insurance agency owner: Manages and help team grow book of business as well as providing sales and services to own book of business
  • Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
  • Interviewed prospective clients to learn about financial needs and discuss existing coverage.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Developed insurance policies and programs to meet customer needs.
  • Assessed client risk profiles and recommended appropriate coverage plans.
  • Negotiated with underwriters to secure favorable terms on behalf of clients.
  • Served as a point of contact for customers throughout the life cycle of their policies.

Driver

Uber
05.2015 - 12.2018
  • Picked up clients from specific locations to transport and drop off at destinations via APP.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Documented daily mileage, gas, and other data.
  • Communicated effectively with dispatch and customers to provide status updates.

Education

Double Major - Justice Administration, Sociology

Southwest Minnesota State University
Marshall, MN
05.2010

Skills

  • Bilingual in Hmong and English
  • Critical Thinking
  • Good Public/Community Relation
  • Problem Solving
  • Analysis & Evaluation
  • Client rapport and Interactions
  • Team Leadership & Development
  • Account Management
  • Digital Marketing
  • Integrity and Honesty
  • Microsoft Words & Excel

Languages

English
Professional
Hmong
Professional

Timeline

Consultant

Firstat Nursing Services, LLC
02.2020 - Current

Driver

Uber
05.2015 - 12.2018

Insurance Broker

First Financial Security, Inc
11.2011 - Current

Double Major - Justice Administration, Sociology

Southwest Minnesota State University

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Paul Yang