Paula A. Diaz Perez
Altamonte Springs,FL
Summary
Dedicated Flight Attendant skilled in guest safety and emergency procedures within high-volume environments. Excels in communicating safety protocols and assisting diverse passenger needs while maintaining professionalism under pressure. Experience in safety and guest service at Universal Studios Orlando, highlighting strong organizational, communication, and teamwork abilities.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Frontier Airlines
, Florida
02.2026 - Current
- Prioritized passenger safety, security, and comfort while delivering professional in-flight service.
- Conducted pre-flight safety inspections, confirming operational status of emergency equipment.
- Participated in pre-flight briefings regarding procedures, passenger needs, and safety protocols.
- Welcomed passengers during boarding, assisted with seating, and provided guidance throughout the process.
- Demonstrated required safety procedures including seat belt use and emergency exits.
- Assisted passengers with special needs, ensuring comfort for children and elderly travelers.
- Monitored cabin conditions, promptly addressing passenger inquiries and concerns to enhance comfort.
- Handled difficult situations, ensuring safety and order within the cabin environment.
Assistant Executive
RMI World Services LLC
, Florida
04.2024 - 01.2026
- Coordinated executive schedules, travel arrangements, and meetings to optimize time management and ensure seamless operations.
- Delivered professional customer service and administrative support to executives, staff, and clients, enhancing overall team efficiency.
- Managed multiple priorities in high-pressure environments while ensuring tasks were completed efficiently and accurately.
- Adapted quickly to changing priorities while managing sensitive information with discretion.
- Communicated effectively with diverse individuals, fostering positive relationships and maintaining high professional standards.
Ride Attendant
Universal Studios
Orlando, FL
07.2022 - 04.2024
- Executed emergency procedures and managed evacuations and guest incidents with calm and effective decision-making.
- Delivered safety instructions and monitored guest compliance with established safety requirements.
- Facilitated guest access to rides by addressing requirements, accessibility needs, and special accommodations.
- Communicated clearly and professionally while managing large groups in a fast-paced, high-volume environment.
- Delivered exceptional guest service by fostering welcoming, positive, and safe experiences.
Education
High School Diploma -
Lake Bentley High School
Altamonte Springs, FL05-2022
Skills
- Passenger Safety and Security
- Evacuation procedures
- Safety Compliance
- Passenger Assistance
- Guest relations
- Conflict Resolution
- Clear Verbal Communication
- Teamwork and Crew Coordination
- Multitasking Under Pressure
- Time Management
- Problem solving
- Attention to Detail
Timeline
Flight Attendant
Frontier Airlines
02.2026 - Current
Assistant Executive
RMI World Services LLC
04.2024 - 01.2026
Ride Attendant
Universal Studios
07.2022 - 04.2024
High School Diploma -
Lake Bentley High School