Paula Pirela
Cary,North Carolina
Summary
Outgoing professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
As a bachelor of Law, discovered through job experience the passion for the administrative area and how the knowledge i acquired as a Law student was an advantage to meet regulations as well as complying with rules and norms.
As my native country conditions started getting worse my family got forced to flee abroad, we arrived America last year, took advantage and had the opportunity to explore another passion -cooking-.
The time has come to pursue the path i have been building professionally returning to serve and help.
Overview
19
19
years of professional experience
Work History
Line Cook
Lucky 32 Southern Kitchen
2023.04 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Manager of Accounts and Finance
Wok To Walk
2020.09 - 2023.03
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
- Processed payroll for employees and reported payroll taxes for organization.
- Developed annual and multi-year budgets to meet organizational needs.
- Processed vendor payments, invoices and account statements.
Customer Service Officer
Drogueria Maracaibo
2005.07 - 2018.07
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Education
Bachelor of Law - Law Enforcement
La Universidad Del Zulia
Maracaibo, Venezuela04.2005
Advanced English Speaker - Languages
Centro Venezolano Americano Del Zulia (CEVAZ)
Maracaibo, Venezuela08.2000
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Professional Attitude
- Customer Service
- Problem-Solving
- Cash Flow Management
- Payroll Administration
- Relationship building and management
- Workflow Management
- Staffing coordination
- Willing to Learn
Languages
English
Full Professional
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Line Cook
Lucky 32 Southern Kitchen
2023.04 - Current
Manager of Accounts and Finance
Wok To Walk
2020.09 - 2023.03
Customer Service Officer
Drogueria Maracaibo
2005.07 - 2018.07
Bachelor of Law - Law Enforcement
La Universidad Del Zulia
Advanced English Speaker - Languages
Centro Venezolano Americano Del Zulia (CEVAZ)
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