Hi, I’m
PAULA A. MINOTTA
Ewa Beach,Hawaii
Summary
Motivated Customer Service Specialist with 7+ years of experience delivering exceptional customer experiences through effective leadership, problem-solving, and communication skills. Highly adaptable team player adept at working independently and providing professional service to diverse customer base. Strong interpersonal skills, relationship building, inventory management, team leadership, and quick grasp of new concepts with efficiency.
Overview
13
years of professional experience
Work History
NEXCOM Pearl Harbor / IROQUOIS POINT Mini Mart
Sales Associate
08.2019 - 08.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Elite Parking Services
Lot Concierge / Cashier
11.2016 - Current
Job overview
- Greet 75+ guests per day, providing check-in/check-out services utilizing a friendly and welcoming demeanor, while remaining professional during challenging situations
- Provide parking instructions and guidance to guests while accurately dispersing tickets and handling cash and credit card transactions in excess of $800 per day
- Perform administrative and clerical duties by creating one daily shift report to keep detailed logs of monies made and any incidents or occurrences
- Maintain clean and orderly work areas by performing general upkeep, prioritizing efficiency and the safety of all customers and 40 employees
Self-Employed
Massage Therapist
10.2012 - Current
Job overview
- Service 14+ clients per week by performing various massage modalities and bodywork including sports, deep tissue, and Swedish massage to relieve tension, heal soreness, and eliminates stress
- Deliver outstanding customer service to facilitate positive relationships with clients to encourage repeat business, successfully achieving a 100% repeat booking rate
- Provide comfortable and relaxing 90-minute massage sessions tailored to individual needs, while following best practices to ensure client safety
HAWAIIAN HUMANE SOCIETY
Spay & Neuter Coordinator
05.2024 - 01.2025
Job overview
- Provide check-ins of up to 65 pet animals per day, (dogs & cats) for selected surgical procedure. Label all animals in their kennels. Be empathetic towards anxious owners & nervous pets.
- Number free-roaming cats (FRC) & place trapper tags on cages. There are up to 45 FRC per day.
- Make dozens of calls regarding high-risk waivers, cancellations, found microchips through PetPoint.
- Complete the daily financials=tally up receipt payments, input into Clinic Hq, generate Excel Financial sheet & table for finance department.
- Check emails & voicemails & call back prospective customers. This can be up to 100 each day.
- After surgical procedures are completed, input owned dog & cat paperwork in Clinic Hq & medical records. After this, input the same for FRC.
- Provide & organize discharge with take-home medications & Post-Op instructions to returning owners. Print out SNC certificate & email out final paperwork.
HONOLULU FREIGHT SERVICE
Receptionist
06.2023 - 05.2024
Job overview
- Answer busy phone call system and transfer calls to correct party.
- Make up FEDEX labels for inter-island and company head offices deliveries/pickups.
- Separate, scan and copy documents and other paperwork with appropriate office equipment.
- File all paperwork for various vessels/voyages etc.
PUBLIC STORAGE
Property Manager
08.2022 - 06.2023
Job overview
- Provide exemplary customer service for the customers who come into the 6 properties that I manage.
- Problem solving skills are used daily to find an answer to any of the varied situations that the customer renting a unit has.
- Skilled and proficient cash handling daily in adding up the petty cash and any checks or monies for deposits to the bank that have come in during the day from customers.
- Travel weekly to all 6 properties in my district to make sure that each property is running smoothly and keeping all properties in pristine appearances for the general public.
Main Cash Wrap
Cashier / Sales Associate
08.2019 - 08.2022
Job overview
- Provide exceptional service for 100+ military customers per day by addressing general merchandise questions and delivering a warm and professional attitude to ensure high levels of customer satisfaction
- Adhere to proper inventory procedures, merchandise guidelines, and cash control policies while processing payments through cash, check, or credit card
- Oversee the stocking of various merchandise while maintaining compliance with safety procedures
- Minimize errors and discrepancies through effective inventory management while following established procedures to handle challenges, complaints, and issues in a professional and timely manner
Bamboo Island Bath & Body
Retail Sales Associate
05.2016 - 08.2016
Job overview
- Administered exceptional service for hundreds of customers per day; answered general merchandise questions while delivering a warm and professional attitude to ensure high levels of satisfaction
- Supported merchandising initiatives, inventory control, and operated Point of Sale Systems (POS) including QuickBooks sales features with 100% accuracy
- Communicated with customers to identify needs and make product recommendations through upselling
Advantage Rent-a-Car
Customer Sales Associate
07.2015 - 08.2016
Job overview
- Facilitated car rental services to 100+ customers in a high-volume and fast-paced environment
- Ensured top-quality customer service standards were met by quickly addressing issues with a high level of efficiency to maintain customer loyalty
- Attained five-star customer satisfaction ratings utilizing open communication, listening skills, and conflict resolution to deliver outstanding service
Ross Dress for Less
Customer Sales Associate (Seasonal)
06.2015 - 09.2015
Job overview
- Assisted 100+ customers per day while maintaining a personable and friendly demeanor
- Collaborated with the team associates to deliver positive customer shopping experiences, while promoting a safe, inclusive, and productive teamwork-driven environment
- Promoted outstanding customer service experiences by resolving issues, concerns, and challenges in a timely manner
Education
Pepperdine University
Bachelor of Arts from Communication, Business Marketing & Management
Kauai Community College
Licensed Massage Therapist
Ashworth College
Event Planning Course
Skills
- Microsoft Office
- Customer Service
- Cash Handling
- Conflict Resolution
- Leadership
- Analytical Skills
- Time Management
- Organizational Skills
- Verbal & Written Communication
- Multitasking Skills
- Sales
- Retail
Timeline
Spay & Neuter Coordinator
HAWAIIAN HUMANE SOCIETY
05.2024 - 01.2025
Receptionist
HONOLULU FREIGHT SERVICE
06.2023 - 05.2024
Property Manager
PUBLIC STORAGE
08.2022 - 06.2023
Sales Associate
NEXCOM Pearl Harbor / IROQUOIS POINT Mini Mart
08.2019 - 08.2022
Cashier / Sales Associate
Main Cash Wrap
08.2019 - 08.2022
Lot Concierge / Cashier
Elite Parking Services
11.2016 - Current
Retail Sales Associate
Bamboo Island Bath & Body
05.2016 - 08.2016
Customer Sales Associate
Advantage Rent-a-Car
07.2015 - 08.2016
Customer Sales Associate (Seasonal)
Ross Dress for Less
06.2015 - 09.2015
Massage Therapist
Self-Employed
10.2012 - Current
Pepperdine University
Bachelor of Arts from Communication, Business Marketing & Management
Kauai Community College
Licensed Massage Therapist
Ashworth College
Event Planning Course