Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Keoni Feliciano

Ewa Beach,HAWAII

Summary

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Dedicated Customer and Food service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

General Manager of Food Service

Jersey Mike's Subs
Kapolei, HI
10.2018 - Current
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Server

Lui Buenos
Kapolei, HI
02.2017 - 04.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Mililani High School
Mililani Town, HI
05.2018

Skills

  • Quality Assurance
  • Front of House Management
  • Documentation and Recordkeeping
  • Training and Onboarding

Accomplishments

  • Achieved raising sales to an all time record for my store during Covid 19 by completing marketing and working with my team on customer service with accuracy and efficiency.

Additional Information

I have worked very diligently starting from the bottom as just a crew member at Jersey Mikes and worked up the ranks all the way to general manager in a years time thanks to my learning proficiency and energy in the work place. I am not afraid to put myself in unfamiliar scenarios and always welcome a challenge in the work place. I will be the one to call if you want something done right and in need of a helping hand.

Timeline

General Manager of Food Service

Jersey Mike's Subs
10.2018 - Current

Server

Lui Buenos
02.2017 - 04.2018

High School Diploma -

Mililani High School

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