Gina Porter
Greenwood,SC
Summary
Accomplished General Manager at Firehouse Subs with a proven track record in operations management and team development. Expert in implementing cost controls and enhancing customer service, leading to increased sales and profitability. Skilled in fostering strong relationships with staff and clients, ensuring long-term success and loyalty. Demonstrates critical thinking and problem-solving abilities, achieving high employee satisfaction and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Firehouse Subs
Greenwood, SC
10.2013 - Current
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Assistant Manager, Customer Service
7 Eleven Gas Station
Calhoun Falls, SC
08.2020 - 08.2021
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Emerald High School
Greenwood, SC06.2009
Skills
- Operations Management
- Customer Service
- Team Development
- Quality Control
- Performance Evaluations
- Food Preparation
- Cost controls
- Purchasing
- Staff Leadership
- Staff Motivation
- Ordering Supplies
- Waste Reduction
- Sanitation Standards
- Allergy awareness
- Portion Control
- Nutrition knowledge
- Food Storage
- Catering Coordination
- Food presentation
- Training and Onboarding
- Critical Thinking
- Front of House Management
- Reliable and Responsible
- POS Terminal Operation
- Safe Food Handling
- Supply Ordering and Management
- Employee Performance Evaluations
- Inventory Management
- Collaboration and Teamwork
- Money Handling
- Problem-solving
- Quality Assurance
- Anticipating Problems
- Monitoring Food Preparation
- Health Code Compliance
- Work Planning and Prioritization
- Back of House Management
- ServSafe Food Manager
- Investigating Complaints
- Labor and Overhead Cost Estimation
- Fire Safety Regulations
- Sanitation
- Team Leadership
- Scheduling Staff
Certification
ServSafe Management
Timeline
Assistant Manager, Customer Service
7 Eleven Gas Station
08.2020 - 08.2021
General Manager of Food Service
Firehouse Subs
10.2013 - Current
High School Diploma -
Emerald High School