Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Paula Arteaga

Miami,FL

Summary

Dedicated Pharmacy Technician Analyst at HCA Mercy Hospital with strong problem-solving skills and a commitment to patient confidentiality. Enhanced pharmacy workflow and reduced medication errors through meticulous attention to detail and effective team collaboration. Proficient in medication dispensing and inventory management, ensuring optimal service delivery and patient safety.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Analyst

HCA Mercy Hospital
07.2021 - 03.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.

Pharmacy Technician

Community Health of South Florida
07.2015 - 10.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Supported insurance claim processing, facilitating smoother patient transactions.

Education

Bachelor of Science - Nursing

South Florida College of Nursing
Doral, FL
05-2026

Associate of Science - Registered Nurse

South Florida College of Nursing
Doral, FL
08-2024

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality (HIPPA)
  • Workflow optimization
  • Direct patient care
  • Patient and family advocacy
  • Patient care
  • Patient monitoring
  • IV setup
  • Professional bedside manner
  • Care plan development
  • Physical assessments
  • Collecting vitals
  • Medication distribution
  • Performing ekgs
  • Bilingual (Spanish & English)
  • Medi-tech, Cerner

Certification

  • Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
  • Registered Nurse License (RN) - Board of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Licensed Practical Nurse (LPN) - Board of Nursing.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician Analyst

HCA Mercy Hospital
07.2021 - 03.2023

Pharmacy Technician

Community Health of South Florida
07.2015 - 10.2019

Bachelor of Science - Nursing

South Florida College of Nursing

Associate of Science - Registered Nurse

South Florida College of Nursing

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Paula Arteaga