Paula Bailey
Federal Way
Summary
Offering warm, approachable demeanor and excellent people skills, eager to learn and develop in dynamic environment. Dynamic and results-driven professional with extensive experience at United Postal Service, excelling in package handling and safety compliance.
Proven ability to enhance customer satisfaction. Reliable Order Taker with punctual nature and dedication to customer satisfaction through exceptional service and problem resolution.
Recognized for fostering teamwork and adaptability in fast-paced environments, consistently achieving high efficiency and quality control standards.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Air Package Handler
United Postal Service, UPS ( BFI Facility)
- Promoted workplace safety culture by actively participating in ongoing training sessions focused on hazard recognition, prevention, and response measures.
- Utilized available resources such as dollies or other equipment to optimize efficiency during package handling tasks.
- Demonstrated exceptional punctuality and attendance, ensuring consistent coverage of essential tasks during designated shift hours.
- Assisted in training new hires on company procedures, safety guidelines, and best practices for optimal performance as Air Package Handlers.
- Fostered strong working relationships with team members leading to improved cooperation during peak periods of operation.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Crew Leader
Midway Donuts & Gyros
Crew Member
Little Ceasars Enterprises
Crew Member
McDonald's Restaurant
05.2019 - 02.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
UPS Package Handler
United Postal Service, UPS
03.2019 - 05.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Assembled, sealed, and loaded packages into correct trucks.
Sales Associate
Verizon Wireless
12.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Kent Meridian High-school
Kent, WA07.2017
Skills
- Problem resolution
- Cash handling
- Customer service
- Quality control
Excellent Costumer Service Experience
- Safety compliance
- Package handling
- Team collaboration
- Adaptability
Certification
Previous Food Handlers Card/Permit
Timeline
Crew Member
McDonald's Restaurant
05.2019 - 02.2021
UPS Package Handler
United Postal Service, UPS
03.2019 - 05.2019
Sales Associate
Verizon Wireless
12.2018 - 03.2019
Air Package Handler
United Postal Service, UPS ( BFI Facility)
Crew Leader
Midway Donuts & Gyros
Crew Member
Little Ceasars Enterprises
High School Diploma -
Kent Meridian High-school
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