PAULA BEDOYA
Naples,FL
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
11
11
years of professional experience
Work History
Head Housekeeping Supervisor
Private Residence
Sagaponack, NY
05.2017 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Assisted with special projects or events that require additional staffing support from the housekeeping team.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Maintained records of employee attendance, hours worked and payroll information.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
Head Housekeeper
Mr Chow
Bridgehampton, NY
02.2014 - 05.2017
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Managed household errands and other essential duties.
Education
High School Diploma -
EAST HAMPTON HIGH SCHOOL
East Hampton, NY06-1996
Skills
- Leadership Excellence
- Team Motivation Strategies
- Task Prioritization
- Effective Task Delegation
- Housekeeping
- Task assignment
- Ordering cleaning supplies
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Head Housekeeping Supervisor
Private Residence
05.2017 - Current
Head Housekeeper
Mr Chow
02.2014 - 05.2017
High School Diploma -
EAST HAMPTON HIGH SCHOOL
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