Paula Bennett

Assist clients with troubleshooting application, hardware, and network errors and issues on the clover device or account.

Educate clients on how to use the clover device.

Submit clover replacement requests and supply orders for the clients.

Investigated recovery of funds on zelle and EFT transaction disputes on behalf of the clients.

• Evaluated customer bill pay transaction data to identify and prevent fraudulent activities.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Completed phone call monitors on inbound calls.

Completed back office case audits.

Developed job aid resources for colleages.