Paula Biagi
Anoka,MN
Summary
Dedicated customer service representative with strong commitment to positive work environment, great customer service, and conflict resolution skills.
Overview
23
23
years of professional experience
Work History
Paraprofessional
The Spot
Blaine, Minnesota
11.2025 - Current
- Supported students with special needs during lessons and transitions.
- Monitored student behavior to ensure a safe learning environment.
- Engaged students in educational games and group activities.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
Manager
Lincoln Lakes Liquor
Cusing, MN
07.2003 - 05.2009
- Trained and supervised staff to deliver excellent customer service.
- Developed promotional displays to enhance product visibility and drive sales.
- Oversaw cash handling procedures for accuracy and security in transactions.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Education
Associate of Arts - Business Management
North Hennepin Commmunity College
Brooklyn Park05-2002
Skills
- Customer relationship management (CRM)
- Customer service
- Customer inquiries
- Product recommendations
- Point-of-sale system
- Conflict resolution
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Critical thinking
Timeline
Paraprofessional
The Spot
11.2025 - Current
Manager
Lincoln Lakes Liquor
07.2003 - 05.2009
Associate of Arts - Business Management
North Hennepin Commmunity College